Elite Stone Design Corporation - Countertop Fabricators - Mississauga, ON - VerView
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Elite Stone Design Corporation

Elite Stone Design Corporation

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4.1 Google Review
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1070 Mid-Way Blvd, Mississauga, Ontario, L5T 1T4, Canada
(905) 670-9800 www.elitestone.ca
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Sep 24, 2018
Elite Stone was recommended to us through a neighbor. We were in the process of a kitchen remodel to give our home an update. Not knowing what we had gotten ourselves into, Elite came in and helped us resolve a lot of our issues. Beyond the beautiful granite counter tops they installed, they gave us advice on how to maintain the shine, what cleaning products to use and even great advice on matching cabinetry. Thank you Mary and Fares for the AMAZING customer service and for making our kitchen dreams come to life! Will definitely recommend using Elite Stone Design!
Sep 24, 2018
We were purchasing a new home and shopping for granite companies at the home show. we signed up with a company who seemed great at the time but turned out to be a nightmare. we had called elite shortly after to see if they could help us out. Mary and Fares took the time to explain everything to us from manufacturing to installation and care. we were weary as the previous company took our deposit and left us in the dark. Elite reassured us of all our concerns and showed so much compassion considering we were so worried. I have never dealt with a company that took soo much time to explain and reexplain things happily. it really made our entire experience worth it. we were so happy with the final product and more so the customer service that we recommended to our parents. they are getting their kitchen counters installed next week and have only had amazing things to say about the entire experience. it is definitely hard to find companies that put so much effort in the customer service side of things and I am grateful that Elite still has these values. I highly recommend this company for both quality and services. Thank you Elite for everything.
Dec 13, 2017
If you can, avoid this company. They quoted me on my counter directly and the quote was approximately $6k. I went through another company, who contracted to them (I didn't know till after) and I paid $1,400 less. After the work was done and counter installed, I called about a minor defect..... guess what .... NO CALL BACK. Called again, left voicemail.... NO CALL BACK. I emailed ..... NO RESPONSE. Mickey Mouse outfit. Best to find another outfit. Companies who care about their customers return phone calls and deal with issues. My experience was a negative one.
Sep 20, 2018
In August of last year we had Elite Stone give us a new bevelled edge on our six-year-old kitchen Cesarstone countertops. Our countertops had to be removed temporarily in order for our insurance company’s contractors to fix damage to our kitchen floor and lower cabinets and we decided to take this opportunity to smooth out the edging. Elite Stone did a good job of the edging but, to our horror, once our countertop had been reinstalled, its surface was damaged - it was now completely covered in large spots. It looked like leopard skin. The installers noticed this and had a go at cleaning it up - to no avail. Next, we spent about six months trying to get some help from this company. Mary, the receptionist whom we were mostly dealing with either ignored emails and phone messages, denied that the countertop could have been damaged by Elite Stone or said that it was an issue for Cesarstone, the countertop manufacturer, not Elite Stone! In the meantime, we tried all different types of cleaning agents and nothing worked. Finally, an employee at Elite Stone let us know that since the countertop had been wrapped in plastic when it was taken away to be re-edged, it had probably been exposed to heat so the plastic had left these bubble-type marks. We have just had another countertop company in and they’ve let us know that there is no way of fixing the countertop surface unless it is again taken out and brought to a shop for treatment. We paid almost $1000 for new edging and did not expect to be getting a new surface as well. Mistakes happen but Elite Stone did nothing to help us to deal with theirs.
Apr 4, 2018
Great team at Elite Stone. Did some custom work in our kitchen, the staff was very helpful at finding ways to save money, while providing high quality finish and installation. Highly recommended.

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