Get to the top of the directory by claiming your business!
Premier Surfaces - Rochester, NY

Premier Surfaces - Rochester, NY

Claim Business
4.6 Google Review
1 Townline Cir, Rochester, New York, 14623, United States
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 4.6


Jul 27, 2018
We had our install today of granite, and our installers, Craig and Alex did a fantastic job. The seam is almost unnoticeable, and they were very knowledgeable. We had a slight scheduling issue at first, but the end result was great. Ben, please thank your entire crew who helped pull off the quick turnaround.

Sep 4, 2018
I have had a terrible experience on two different occasions this summer. Never had a problem with Solid Surface but since they have been take over by Premier, they are not up to par. I am still fighting for refund for holes they didn't drill and they say they cant offer a refund. No answer on why. They did offer a discount on a future project but can offer no amount. I will not be giving them another job. The communication is not at all up to the standard I would expect.

Jul 31, 2018
Natisha Torres provided excellent service! The only complaint I have is we never got a call to set up an appointment to see the quartz slab. If they called they never left a message. We finally just stopped by the showroom.

May 8, 2018
We spent over $6000 for a portion of our counters w solid surface. Ellie was our sales person. When I was inquiring about the installation and seems her response to me was “I don’t know what you do for a living ma’am but we do this all the time”. She was dismissive and not helpful at all. I emailed her boss Ben Allen, twice and called him twice. I received no response from him. I finally got in touch with the installation manager who in under 10 minutes explained and showed me how the seams would work. The two young gentleman who installed the counters were fine – very nice - but not enough to make up for the sales dept. I guess since the product was half paid for and the sale was already made they didn’t care. I would not work with this company as they simply don’t care - extremely arrogant. I used another company for the remaining countertops in my kitchen and experienced the total opposite

Jul 26, 2018
Based on the reviews i saw online, i really wanted to give this company a shot at our counter-tops. I sent in a request for an appointment using their Rochester, NY website, It is 14 days later and I still have not received any sort of response, call, or email. We have signed on with another company to do the work. Stay away from this company if you expect great customer service on a kitchen component that is so important and expensive. Update: After posting this review online, this company contacted me. They asked that i give them a chance, but at that point i was already signed with another company to do our countertops. Ben at Premier Surfaces was extremely nice about explaining this mishap, and assured me that this type of 'missed lead' will not happen again with their company.

INDUSTRY BLOGS

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands, we’ll...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey

Costa Rica Residency Through Real Estate Investment

For many investors, purchasing real estate in Costa Rica is only the first step toward a larger goal—establishing residency and eventually relocating full-time. While real estate...

Kindred Consulting C.R.


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm