Zel Countertops & Designer Glass

Our family is now on our 3rd generation of using Zel for our counter tops. Their service is excellent!!!! When they say they are coming for a quote, they are there! When they say the date they can install, they come! Their prices are great, their staff are smart and help you along the way. Thank you Zel for your superior workmanship!

I’ve used Zel for several renovations now and they have never let me down. From start to finish they have always been very professional and the timelines are exceptional compared to other stone companies I’ve used in the past. The Install team is outstanding and very friendly. I’m a huge believer in supporting a local business, and these guys have earned my respect. My clients have always been very impressed with the service and the product, so I will continue to use Zel as my go to counter company.

I was blown away with the customer service zel delivered in regards to our countertops. Sydney was wonderful to deal with and so pleasant when answering all my questions. Our installer did a fantastic job and left our home clean and tidy after he was done. I will recommend zel to anyone for future.

We recently installed granite and I would highly recommend this business! Installers were VERY professional, polite and extremely respectful of your home. They took pride in their work and had a significant eye for detail. They ran across a couple hiccups with the cupboards and were very knowledgeable in how to address and fix the problem. They were on time and worked quickly. You cannot even see the seam in the countertop or backsplash. I will definitely be using them again in the near future when we do our bathroom renos!

Our salesperson guaranteed a timeline and confirmed that to us twice more during the final paper work before our deposit. The timeline definitely swayed us to use Zel as it was fairly quick (~10days from deposit to install). 1) there was missed appointments and deadlines that were promised to gain our sale. This was followed by extremely poor communication. The salesperson was extremely condescending and interrupted me multiple times during our phone call as to why the deadline was going to be missed. After speaking with a manager, our install date was pushed back one day and the installers were going to come on Saturday instead of Friday, so that was a reasonable compromise. 2) Installers came on Saturday, were extremely rude and clearly had more important places to be as they rushed the install. Edwin (granite cutter and installer) was very rude and made me feel like I was inconveniencing them by getting them to complete the job. I was told the cabinets were not level for the island, but to the best of my knowledge they were when I put the level on them. After an argument over this, Edwin added 1/2" shim to right side and 3/8" shim to left side which inevitably led to the island being 1/2" out of level on 5 feet. They ended up coming back a few days later with the owner of the company to repair the pathetic attempt at an install and were there for longer than the initial install. They fixed gaps between the countertops and the walls, countertops and appliances, and leveled the island. 3) Prior to the install, it was discussed that they could back their truck up onto our grass and unload the granite so they didn't have to lift and move it so much (thought that was a considerate thing to do). They ended up backing the truck up on our paving stone walkway and mangled it. It is extremely out of level, also stones are gouged and broken. - This is where the majority of our issue comes from. It was discussed with the manager that they would ensure the damage they did is made right and back to the way it was. Now we have damaged property that is our problem, they aren't paying for something that we were told they would reimburse us for, and they aren't standing behind their word. For the transcripts of the messages, the first shows the company representative agreeing with everything in the google review above. The green box is me getting frustrated with the individual after a lot of back and forth. I reminded her that "if I hold you to your word", which implies I wasn't intending to, but I could ask to receive these for free. She admits to saying that she would give them for free in the second sentence "I said that meaning you wouldn't have to pay the rest". I never wanted anything for free, I just wanted our walkway fixed that their representatives damaged and for them to hold up their end of the agreement we both thought was fair. This agreement is shown in the last picture "We will not collect the remainder and we will pay for the pathway to be put back in its original state".