Empire Countertops LLC

Best show room and selection I saw in town. The prices were very competitive. The install was quick and painless.

Everyone we worked with at Empire has been friendly, professional, and knowledgeable. Morgan consistently went above and beyond to help me get the right material. My kitchen not only looks beautiful, but I was able to work with great people, had a great selection of materials to choose from, and the price beats the competitors too! Can't wait to come back to redo my bathroom.

Be prepared for delays, disappointment, and confusion when dealing with Empire. I'm giving 2 stars only for the delivery and installation team - I know they're contractors and not Empire staff, but they're hardworking and did a great job. Can't say that about Empire staff - will promise anything to make the sale but follow through... not so much. First of all, I picked out my granite slab and scheduled a delivery/install date in 10 days. I took off work and waited for their arrival - which never happened. When I finally reached Morgan Monroe on the phone (she's not so great about returning calls or texts), I was told they forgot to put me on the delivery schedule but she did see it written down. Oops they're sorry. I rescheduled for another date in another 2 weeks, took another day off work, and they did show up on time. Unfortunately they cut my countertop from the wrong slab. It wasn't what I purchased, wanted or picked out. I sent it back. Again, I had problems reaching anyone on the phone so I had to go back to Empire showroom. Again Oops they're sorry. Double oops because they didn't have any more Colonial White slabs in stock like what I purchased. I was sent to other facilities in their network to try and find a new Colonial White slab like the one they screwed up. Finally found it in Spicewood, TX. Now I'm waiting 2 more weeks for them to bring it to Austin, have it fabricated, and scheduled for delivery. After everything that had happened up to this point, I was cautiously optimistic that Empire would get it together. I was wrong. My delivery window was 1-4 in the afternoon. They arrived at 6:45 pm, and only because I was on the phone with Empire fabrication department demanding resolution to this problem. You didn't think Morgan the salesperson would call me back, did you? Empire wanted to reschedule for another day. I said absolutely not because I'd already lost 3 days of work because of their incompetence. It was now or never. The delivery guys showed up (6:45p) and tried to talk me into rescheduling to 7am the next day. I said I was going to call Empire and they suddenly said never mind they would do it tonight. They did the install and it was great. They said their previous installation job was a nightmare, thus the delay for me. They finished and left at 9pm. I never heard 1 word of follow up from anyone at Empire. 3 days later I received an emailed statement of balance due (which I did pay in full). If you choose to do business with Empire Countertops - be aware and beware. Would I use them again? NO.

I love working with Morgan and all the crew. They are the ultimate professionals.

Morgan did a fine job taking me through the process. Installation was quick and professional. Countertops look great.