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Staples Fort St John

Staples Fort St John

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3.4 Google Review
9600 93 Ave #3100, Fort Saint John, British Columbia, V1J 5Z2, Canada
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Sep 11, 2018
I traveled in from 90 minutes away to have a work station PC looked at. Just needed data recovery. Now I did this on September 5th, so I get that its Back to School week and the store will be busy. However, I am standing there with a desk top tower looking like I need help (because I did, actually) but the store manager and a employee where discussing the weeks scheduling of shifts instead. Finally I was acknowledged that someone would be asked to help me. 10 minutes later, no one was helping...just chit chating with each other. I had to initiate that I needed help. I did not follow my gut on this one, I had a bad feeling but like most horror movies, I continued into the darkened basement. It is now September 11th at 3:45pm, I was told that I would receive a call on Friday to let me know if the data can be recovered. I called Friday afternoon, no answer, not ability to leave a voicemail. Called every two hours on Monday, again no answer at the store location. Called Staples Canada Customer Support at 930am and they are to send an email to the store manager directing him/her to contact me in reference to my computer repair order number. At 3:30pm, called back Staples Canada Customer Care and even the service representative cannot get a hold of the store. Its laughable! Regardless on how this goes and what the end result is (probably won't be offered compensation). This will be my last experience with Staples. Ever. In any city.

Aug 29, 2018
Thanks for the great computer info Trevin 👍 Unfortunately the item still has not arrived, well past the delivery date given. Also no one answers the phones attached to this business . Will order online from someone else next time.

Jul 11, 2018
right of the manager kris was very friendly asked what how our day was, and how they can help us with our needs. later being directed to his staff and they as a team made our shopping experience great. we got what we wanted and were suggested what is better to choose from.

May 18, 2018
I entered the Staples location in Fort St John on May 18th 2018 to have numerous faxes sent. I've had no previous experience with fax machines and the young associate whose name was Jasmine greeted me with a pleasant smile and asked if she could help me in anyway and I responded I have no experience with fax machines she immediately responded with we can help you with that sir. Jasmine was very attentive and patient with my lack of knowledge and now with her tutelage I feel confident to do it myself next time. This young lady in my opinion is an asset to this location and I would be happy to deal with her again with any of my issues.

Jul 19, 2018
Everyone is friendly and the shelfs are mostly stocked. The staff don't seem busy, no one is roaming the isles to help you and it's hit or miss if you need info on something.

INDUSTRY BLOGS

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