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Tonitex Inc

Tonitex Inc

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4.4 Google Review
9630 Boul St-Laurent, Montréal, Québec, H2N 1R1, Canada
(514) 389-8293 www.tonitex.com
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Google Reviews

Refresh Reviews 4.4


Jun 5, 2018
Great service! However, I did not find what I was looking for, the vendor was very kind and knew what he was talking about and helped me find alternatives. I did not buy anything because nothing suited my needs. But his service was the best I have had in Montreal in the past two weeks. Keep it up!

May 2, 2018
I feel like I was in a different store than other reviewers! I am just a home sewer - not purchasing high quantity and I had the assistance of 4 lovely ladies helping me. Every time I turned around there was someone there asking to help me. Got some great quality fabric at a good price that I’m excited to return home to sew.

Apr 18, 2018
The amount and variety of fabric is pretty amazing. It's actually easier to find rare, unexpected fabric rather than the right dye of regular coton mix. The prices are good. BUT THEIR CUSTOMER SERVICE IS HORRIBLE. I don't know how management is, but they are always looking for new people. I rarely see the same staff while I always come around the same day and time for many years now. Employees often seem annoyed or lost when you ask for their help. They will argue that two fabric rolls are the same when they are not. Pointing them that a fabric's tail is dirty will get you a sigh and a "dont you wash your fabrics before sewing?". Ordering a fabric roll can take up to 4 months, if possible at all. After many years of coming, I honestly still only go because it's the best quality-rarity-price in terms of fabric. I could self-serve honestly.

May 25, 2018
I can not believe that Tonitex refused to refund me for 2 meters of fabric that I was made by sale person to buy from the end of a roll and can not return it the next 2 days! The manager is supper RUDE, keep repeating himself that the policy is very complicated, so on and on and on and on! I am sorry, I do not need to know the policy of Tonitex, but it is a simple as it is to get the refund for the 2 meters of fabric which I really didn't need to buy but I was made to buy 2 days ago and can not return it today. I will never shop at Tonitex again which do not know how to deal with an old customer who shops there all the time.

Mar 24, 2018
It's a shame because they have such a good selection of products, but it's just a pain to deal with the customer service. The staff is just so terrible (and I've been there at least a dozen times by now) that I'd rather go elsewhere. Avoid if you can.

INDUSTRY BLOGS

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Opening Hours

Mon:8:30 am - 5 pm Open Today
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm
Sat:9 am - 4 pm

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