I performed a great deal of research prior to choosing Domir Blinds (BIG MISTAKE) to install motorized blinds in my condo. Their website is very polished and professional looking. At first, I thought it was odd/suspicious that a manufacturer that sells straight to the consumer and provides installation service for 40 years would have so few reviews (none on Homestars, Houzz, etc…), but the owner was very nice on the phone and they quoted me the best price.
The installers left behind BARE LIVE WIRES in both the bedroom and living room. While these wires are carrying low voltage (24V), you should not leave BARE LIVE WIRES under any circumstances in the event they accidentally short circuit. (Search online 9V battery short circuit and watch it catch fire/explode). The motor and power adaptor are the most expensive components in the blinds and short circuiting would likely not only damage both, but be a potential fire hazard. I explained this to the owner on the phone and she did not understand how it was possible for there to be live wires, which means she had no idea how motorized blinds are installed and the components used. You would think that the owner would at some point shadowed the installation process for different types of blinds just for her own learning.
In the bedroom, there was half an inch gap from the wall where the fascia was attached. Fascia should be flush or close to flush, but half an inch is ridiculous (can you imagine if crown molding had half an inch of space between the end piece and the wall??). I mentioned this to the owner and she said there should be tolerances for expansion. Let me say this, if your GLASS windows in a small condo are expanding/shrinking half an inch, you have a problem…it’s a glass shattering problem. The owner either thought I was stupid or she had no idea what she was talking about.
When the installer screwed in the brackets into the wall, he did not drill a hole first prior to driving in the screw. This may have been fine if the wall was pure drywall. However, the window frame has metal corner beads on both sides (a thin piece of metal running behind the corner of the dry wall corner to protect it). Since there was no pre-drilled hole, the installer had significant problems getting the screw to drive into the wall because of the metal. So he forces the power drill as hard as he could to get the screw in, which resulted in the screw thread pulling up the metal behind the dry wall and the cracking the dry wall along with it causing a great deal of damage to the wall. The owner’s response to the damage was that sometimes there are unforeseen mishaps. A professional installer would have pre-drilled a hole before driving in the screw and this would have been easily prevented . They did not use any dry wall anchors in any of the brackets in both the living room and bedroom, just naked screws. Now I’m just hoping that one day, the blinds don’t come crashing down.
Finally, the bedroom blinds were installed crooked. The installer did not at any point in time use a leveler (he "eyeballed" the right side). In fact, I don’t think he even carried a leveler. I would stay away from this company. From measurement to installation, it was very amateur. As someone who is pretty handy, I can say that had I done this myself, it would have been a better job.
I had other issues, but there is a character limit for this review. I don’t expect perfection, but when I’m paying >$2,000 for motorized window coverings, I expect it to be done very well and I certainly don’t expect the installers to leave behind a fire hazard. The owner has seen all the photos and her response has been that blinds installation is not heart surgery and that she has similar gaps in her blinds in her home. She offered to make it right by sending the same installer back to my condo to fix the damage. I have not heard from them since.
Basically, if you want it done right, don’t go to Domir because the owner is pretty nonchalant about high standards and quality.