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Staples Thunder Bay

Staples Thunder Bay

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4.0 Google Review
767 Memorial Ave, Thunder Bay, Ontario, P7B 3Z7, Canada
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Aug 31, 2018
HORRIBLE CUSTOMER SERVICE. I am going back to school and brought my laptop in for a diagnostic because it was slowing down and the charging cord was falling out easily (was still working and using it everyday). Paid for the $60 diagnostic fee. They called me back in a few days telling me I needed a new motherboard ($600) and should just buy a new laptop. I told them I would come pick it up and buy a laptop in the future as money is tight when your a student. When I got there they told me it was still in working order, I bring it home and it would not turn on. Called staples and was told “my motherboard probably finally gave out, plug it in for two hours and see if that works”. It didn’t. Was already super unhappy with this service so I went to Best Buy and explained to them what happened, they were super understanding and gave me a great deal on a new laptop. I went back to staples thinking maybe they would be just as understanding and give me my diagnostic fee back or SOME sort of help, maybe even an apology? The technician that helped me was somewhat helpful and we were both very patient with one another. He explained he was getting his manager to see what they could do for me. The manager came out with an attitude and was EXTREMELY rude. He proceeded to tell me my laptop was broken when I dropped it off (it wasn’t). I asked him to show me the paper I signed saying they could give my laptop back to me broken. He said “be right back”. I was extremely flustered at this point and told the other technician standing there that I was leaving and thanks for wasting my time and money. From dropping my laptop off, to picking it up, and bringing it back, the staff was very unprofessional. I will never step foot in that store again and will warn others.

Sep 5, 2018
Management worked hard to accommodate out of sock sale items and out of town arrangements to pick up in another store

Aug 17, 2018
I really like shopping at Staples. The staff is friendly and goes out of their way to help you find what you need.

Jul 22, 2018
Excellent customer service. Courtney did an amazing job for us!

Jun 1, 2018
You may as well just burn your money. Staff have no accountability, manager is no different. Go to Lowreys it's a night and day experience - they actually care about what they are doing and the service they provide.

INDUSTRY BLOGS

Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to the sweet...

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Whisky Wonders: An Expedition Across Regions

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There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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Whiskey Trails: A Cultural Expedition through Ireland and Scotland

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Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

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Whisky 101: A Light-hearted Guide to the Water of Life

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The Grain Game: How Grains Shape the Soul of Whiskey

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Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Opening Hours

Mon:8 am - 9 pm
Tue:8 am - 9 pm
Wed:8 am - 9 pm
Thu:8 am - 9 pm
Fri:8 am - 9 pm
Sat:9 am - 6 pm Today

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