Dewalt Factory Service

Can find some amazing deals, great staff always willing to help However if you are looking for something might be a good idea to call ahead, as stock is changing all the time

I dropped off 6 month old a Dewalt DW735 planner to be looked at as it no longer seemed capable of taking any thickness off without shutting off even w/ fresh blades. They said it would cost up to $300 to repair which was a little frustrating since it's only 6 months old but I left it with them anyway. When they called to tell me it was fixed they said the total was about $90. I asked what they had done and they couldn't tell me over the phone but said I'd have to come in so they could pull the work order which would provide further details. The lady on the phone did boast about the warranty on the repair though and that if I wasn't happy with the repair I could bring it back. (convenient) I happened to be in that end of town one today right before they closed and pulled in to pick it up. It was a couple minutes to close and about 5 people were just standing around the desk and you could tell they weren't happy I came in so close to them closing. The fellow at the desk asked if I could come back tomorrow to pick it up since they are supposed to close "in like 30 seconds". I said i could not and that it would probably be a month before I'm back in the area which I thought was silly but also not a big deal (Like I said, I just happened to be driving by). They said they'd make it work for me. While they went to the back to to grab the planner I asked if they would have a record on file of previous purchases (needed new pads for 5" orbital sanders). He said it would take too long to look up and that I could just purchase one of the several models they offer and take my chances they'd be the right ones and if not return them. I turned down his generous offer. Two of their guys came out slugging the somewhat heavy planner and I asked if they just wanted to throw it right in the back of the truck which was parked right outside the front door. I stepped towards the door as I was going to hold it open for them and then flip the tailgate on my truck down and the fellow at the cash sternly said I have to pay for it first. (I guess he thought maybe I'd try sneak off without paying?) So I paid the bill, left without orbital pads as it was too inconvenient to look up what size was required, and then went out to my truck of which the 2 guys carrying the planner had chosen to toss in the back seats (New truck with leather seats) versus flipping up the seats, or putting it in the truck box which is what I would have suggested had they let me leave to temporarily to assist them. Anyway, hopefully the planner is actually fixed. My apologies to the 5 workers who had to stick around 3-4 minutes past 5 to assist a customer.

great place for tools and deals on black friday boxing day fathers day etc..The customer service and employees are all wonderful people. I have never been or gotten upset with any employee anywhere but couldnt help it based on all of these facts. The tool repairs are the worst, Ive spent thousands at this store over 10 years and thier policy is garbage for tool repairs They give you an estimate of max price. for instance a tablesaw i can sell for $100 is guessed by them for a max cost repair of $275 this is a rediculous system cant they charge $50 to look at it to cover their labour and cost of the quote?? Theres none of that it should be this way to let the customer decide whether they want to repair it or not id rather through away $50 over $275-100 = $175 thrown away. ill never buy from this store again based on this alone. youve lost a 10 year old customer only due to this way of operating. Yes i signed the waver to agree about this way but theres no other choice its a hit or miss will it cost $80?? or max of $350 who the fk knows lets roll the dice!! good luck contractors you might aswell throw your broken tools out They want wavers signed and will not ever quote because they are too busy. imagine if our machanics worked this way.

Excellent customer service, really appreciate that they stand by their products. Definitely would recommend.

Great prices, friendly staff, great service.