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Jackson Kitchen Designs

Jackson Kitchen Designs

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2.7 Google Review
1093 Osgood St, North Andover, Massachusetts, 01845, United States
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Nov 9, 2018
Excellent experience working with Jackson kitchens! If you're contemplating a kitchen remodel, absolutely go in and talk with them. I can personally recommend Janet M. She was attentive to our input on wants and needs in our kitchen (a 100% gut and remodel), thoughtful in her recommendations on what was possible and why, punctual for all appointments and meetings, flexible to schedule, and exceptionally knowledgeable about the cabinet makers they carry. She provided a well thought-out set of initial plans and then worked with us on revisions based on our feedback.

Jul 20, 2016
My experience with Jackson is a real mixed bag. On the positive side, they have a nice showroom and the people I dealt with were friendly (Lori was the designer I worked with). On the negative side, despite providing part numbers for the specific vanity and medicine cabinet I wanted, there was a mistake made in the order that I discovered after the vanity was delivered a month later (one side of the vanity was supposed to be finished but wasn't). I contacted Lori and she said she would order a side finish piece that I just needed to glue to the vanity. A week later the piece arrived but it needed to be cut to size, something she didn't tell me. When I brought this to her attention, she apologized, but didn't even offer to reimburse me for the cost of having to cut the piece to size. Given the amount of money I paid for the cabinet, I feel this is entirely unacceptable. Very seldom do I write negative reviews on products or companies I deal with, but wanted to make sure anyone considering working with Jackson is aware of my experiences. Caveat emptor.

Dec 14, 2016
Expensive, poor service, poor knowlege of how cabinetry is actually installed

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