Reno Depot - Building Products - Calgary, AB - VerView
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Reno Depot

Reno Depot

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3.4 Google Review
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12330 Symons Valley Rd NW, Calgary, Alberta, T3P 0A3, Canada
(403) 770-2081 www.renodepot.com/en/store/reno-depot-calgary-west?utm_medium=organic&utm_campaign=yext
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Google Reviews

Refresh Reviews 3.4
Aug 19, 2018
Been going to it regularly for several years now. Pretty much the only home improvement store in north Calgary that has really good sales - it is always worth watching their flyers. Staff have always been helpful when I've needed their help. Some different variety of stock compared to other stores as well.
Sep 23, 2018
Nice selection of home improvement items, you may not find elsewhere, and in good quantity for the most part. Yes get rid of the stop signs. Plenty of staff that tried very hard to help but they were completely untrained had next to no product knowledge. They could not even tell me what the stores return policy was or whether the bathtub I purchased came with the drain trim, or where their drain trims were. I had to explain in detail what that was, and they seem confused when I pointed to the drain in the bathtub.
Sep 23, 2018
Horrible customer service! Waited at the paint desk for a few minutes then went to the customer service desk for help. They paged for help and it took 10 minutes for anyone to show up. The person who showed up seemed genuinely nevous about mixing the paint and kept calling for help. Finally went to pay and there was no one at the tills. Stood there for a few minutes and then went to customer service again where there was already someone else asking for a cashier. There 3 people behind customer service and the only response we got was that there should be someone there. When we pointed out that both of us were at customer service because there was no one at the tills i got some major attitude and was told again that there should be someonethere and walked away. Didn’t offer to ring us through or page anyone. Finally someone showed up. I wish I could give them 0 stars but that’s not even an option.
Jul 15, 2018
Worst customer service experience. I gave an exact paint number to match and ended up with a color that’s 4 shades too dark. The store refused to return (understandable since the paint can had been opened but wasn’t my fault since I obviously expected it to be an exact match) and the “manager” (Sandy) was of no help and instead of making an exception for providing me the completely wrong color, she threatened to write up the employee who told me to go back to the store the original paint was bought from to get an exact match. Sandy then shows up to the paint counter and whispers to the employee about how he shouldn’t have told me to go to Home Depot and leaves without apologizing to me or saying another word to me. Clearly the paint counter guys know more than this “manager” so if they say the base could be different at another store and you could end up with a totally different shade with a different base, I believe them but Sandy insisted if the paint number matches, then the paint should’ve been an exact match, which clearly it’s not. She implied that I’m lying about it not being an exact match (because clearly it is enjoyable for me to run back and forth to the store for no reason). Save your time and money and drive a little bit further to Home Depot, where the employees and especially managers are a lot more convenient and professional to deal with.
Aug 3, 2018
Reno Depot is kind of hit and miss. You can sometimes get good prices and sales however there is a lack of selection when compared to other home stores (I often end up leaving empty handed to go to another store). The staff at this store seems to change over regularly, are not very helpful and sometimes grumpy. 🤔

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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm
Sat:7 am - 9 pm Open Today

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