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Habitat For Humanity Victoria ReStore - Westshore

Habitat For Humanity Victoria ReStore - Westshore

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3.6 Google Review
849 Orono Ave, Victoria, British Columbia, V9B 2T9, Canada
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Google Reviews

Refresh Reviews 3.6


Jul 29, 2018
1) I bought something from this place and had not picked it up yet. Then I wanted to return it and they gave me an in-store credit rather then money back. Not happy but fine because I have shopped there several times and also dropped several valuable items off to them. 2) Another time, they argued with me at the till because the blond did not want to return my receipts after returning one item of five. Time was sensitive for me and I needed to explain why a business needs to keep their receipts for accounting. 3) The same girl another time was quite abrupt with another new staff person who has apparently only been there for a couple weeks prior. Very poor attitude for a non profit relying on donations. The whole thing makes me wonder if its all to cook the books. Seems questionable why staff are so disorganized and till staff change so frequently, often managed by volunteers. Re-store brings a lot of money to the table and when proper receipts are not provided and mistakes are made at the till, you wonder if its not done purposefully. 4) Shouldn't attitudes be a lot better in a non profit. Is this not the sole reason for starting such a thing. To make a better community. Try starting with staff attitudes.

Sep 9, 2018
We bought some good as new vinyl windows for a very good price. thank you for saving us tons of money on our renovation project!

May 17, 2018
This is from an older interaction (within the last 2 years) that was bad. It was my first time dealing with the Langford Restore and sadly was my last. Bought a stove with a sign on it saying the stove worked. Had a hired cube truck haul the product home only to find someone had taken the wiring that connected to the elements. I returned to the store (it was almost closing time) and told them they could make it right by giving me the wiring out of another stove or reimburse me for wiring I would need to purchase. They refused on both counts and said I would have to return the stove (which would be next day and cost another day of truck rental). I solved the problem myself by paying $15-20 for the wiring with no thanks to management. After much complaining Restore gave me a certificate that was good for a 10% discount off my purchase only to find out upon pick-up that it was good for only up to $200 and had an expiry date. I'll shop Restore again but not the Langford location...ever.

May 11, 2018
Everything you buy helps another family find stability. Lightbulbs, kitchen sinks, furniture and building supplies all here. Best prices in the city. Decreases waste. Wins all the way around!

Dec 13, 2017
Wish I could give good review as I hope the store benefits the community. Bought a tub with no plug and was assured by staff that finding a plug would be no problem. This was not the case. I found one after driving all over town. It disappeared recently and no store in town including Andrew Sheret can replace it. Jim Walker who manages the store said he would do nothing to help me. Surprising attitude as I was totally mislead. This is the first negative review I have posted.about any business.

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Opening Hours

Mon:9:30 am - 5:30 pm
Tue:9:30 am - 5:30 pm
Wed:9:30 am - 5:30 pm
Thu:9:30 am - 5:30 pm Today
Fri:9:30 am - 5:30 pm
Sat:9:30 am - 5:30 pm

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