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Ferrell Builders Supply Ltd

Ferrell Builders Supply Ltd

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3.4 Google Review
57 Schaefer St, Waterloo, Ontario, N2L 4C4, Canada
(519) 884-0861 www.ferrellbrick.com
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Aug 22, 2018
Love this place and buy all my stone here. Tracy is fantastic to deal with...always helpful...always friendly. Staff have always delivered great customer service. I have been a customer for years and Ferrell is the first and only choice for me when it comes to my projects.

Apr 8, 2018
These people are the most atrocious people I have ever had the displeasure of meeting. To rate their customer service any more than brutal would be flattering to them. NEVER again!!!!!! Rating this company one star is still too many. I ordered over $5000 dollars worth of stone for my fire place and front of my house. I ran short for the fireplace, so my wife called to order more. She talked to Tracy who was the sales representative that we had dealt with all along. My wife ordered from manufactures catalogue by color. The colors were reversed in the book. I called and was told, word for word" she ordered it, you own it". We needed 10 Pieces, which is one box, she ordered 4 boxes. We argued about this, she explained the packaging had changed. So, after licking a $474.00 wound I ordered a box of ten of the correct stone, sent a friend who works in the area to pick it up. when it gets delivered not only do I have 4 boxes of useless stuff, she orders me 2 boxes of twenty pieces. all non returnable. So now I have 50 extra pieces of stone. Still contemplating legal action. If I treated my clients this way I wouldn't have any. My advice would be to never deal here! If they are the only ones with the stone you want, your best to settle for second choice.

Jun 24, 2018
Worst customer service. Showed up one day an hour before close and the women was leaving and said we are closed and drove off in a white car. Went back a week later and I was handed catalogues and a business card and told to call them when I know what I want. Tried to ask a couple questions and the women just kept working on the computer giving me short answers and not looking at me at all. No help at all. Terrible customer service. Would never buy anything from here.

Aug 29, 2018
An absolute pleasure to deal with Ferrell on an almost daily basis to keep my company running. Tracy is always able to track down exactly what I need and has it ready on time every time.

Dec 28, 2017
Atrocious customer service over the phone! I was made to feel like I was a bother. No sympathy whatsoever to my predicament. I realize that my request was last minute as a result of an unforeseen situation with my kitchen renovation, so I would have understood if they could not meet my request, but I would have appreciated some sympathy shown through a polite explanation, offered an alternative or at the very least reassurance that they tried their best. The woman I spoke to was rude and was obviously not trained to deal with customers. Follow up from customer: Thanks Colin! I was blown away by the thoroughness of the company's response to my review. You indicated that the matter at hand would be corrected and you went the extra mile to fulfill my request! I honestly thought that my review would not make a bit of difference but you showed me otherwise. I look forward to doing more business with you and your company. All the best!

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Opening Hours

Mon:7 am - 5 pm
Tue:7 am - 5 pm
Wed:7 am - 5 pm
Thu:7 am - 5 pm
Fri:7 am - 5 pm Today
Sat:8 am - 12 pm

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