Acorn Landscape Supply

Acorn staff were professional and personable. They went out of their way to get me the materials I needed ahead of schedule even though they were completely booked. Everyone from the driver to the owner made it happen so I could get my job done and I was just another customer doing a weekend project. I highly recommend Acorn...good work guys!

I have been on and off using Acorn for about 6 years now through a landscaping company I worked for, and now through my own business for the past 3 years whenever I have a job in the area. I have always had a positive experience here, yet I am leaving this review here as I feel what happened at my visit today needs resolution: I paid for a 1/2 yard of screenings but gave instructions to give 1/4 yard instead as they don't sell anything less. I was not paying full attention and the loader gave me a full half yard, so I proceeded to shovel part of it back. I have had to do this before on occasion at other places, and have seen quite a few other landscapers do this in the same situation, so I thought nothing of it, not knowing Acorn had a strict policy about immediately placing back excess material. The manager came out fuming and said they don't take returns. I explained it was not a return, I was overloaded and I needed to put it somewhere, and hadn't even left the site yet. I feel this is where the manager should have directed me to the junk pile which he did not bring up until after things escalated, but instead proceeded to give me a heated lecture painted with expletives of why I can't shovel the excess material back. I have to admit that I was quite adamant about putting the material back since staff had made a mistake and he had not mentioned the junk pile as of yet. I had to remind him again finally that the driver overloaded me even though I gave instructions to give a 1/4 yard before he revealed I could have dropped the excess in a junk pile. At this point I said to forget it, and "Just make sure your guys follow instructions next time." The manager followed up with "You know what? I don't have time for this today. Just leave." and directed the loader away who still had to load me with soil. The manager walked away, did not offer to refund the soil, and there was never a point where any staff admitted they made a mistake. I had to go back into the office myself for further action to be taken. They did finally load my soil, so I'm thankful for that. I have never had an experience like this at any landscape supplier anywhere in my ten years landscaping, and I've never had any issues with Acorn previously, maybe it was an off-day, but would like some resolution, and would like to know if I am welcome to continue shopping there without future hassle on both parts. Willing to edit/delete review upon response. Thanks.

Great guys here , 5 star all the way !!!

I "discovered" Acorn 3 years ago and since that time I come back to them for all my landscaping materials. Their stuff is dilligent and professional, the owner goes an extra mile to help the customers. When I ordered 3 inch river rocks and asked them to dump it on the boulvard their driver dumped the load, parked the truck and went and checked that no occasional rock rolled on the road and became a hazard for cars. Kudos for the team, coming back to them for the supplies again. Thank you guys!

Great Service , Always friendly and helpful. Always have what i Need as a Landscape Contractor.