Crate and Barrel - Hardware - Edmonton, AB - VerView
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Crate and Barrel

Crate and Barrel

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3.3 Google Review
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5015 111 St, Edmonton, Alberta, T6H 4M6, Canada
(780) 436-1454 www.crateandbarrel.com/stores/southgate-centre/str359
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Refresh Reviews 3.3
Jul 29, 2018
Nice stuff, very pricey, we said no thank you but enjoyed looking at things and sitting in some really nice chairs. And those mustard spoons! But. In the time we were there, we were approached at least once by what seemed to be every single person on staff, extremely (too) promptly upon our entering their respective zones. Friendly and helpful, but it would be nice if the staff were allowed to relax a little. (Three stars mainly for that reason.)
Aug 13, 2018
Everyone here is so friendly and so helpful. I purchased a decently expensive item for a wedding registry in July, however as the store was out of stock, they offered to ship it to the bride. A month later we realize that she had never received it despite UPS saying it had been delivered. UPS gave me the runaround after so many calls and so much time on hold, so I called the location that I purchased the item from (Southgate) ..... and they just sent another one! Simple as that. no arguing, no hassle, and she was even nice about it. You don't often get that kind of service anymore especially in this type of situation in which you can't really prove you actually didn't get it. The bride is very happy with her gift and so am I. great experience all around.
Jul 7, 2018
Beautiful, quality furniture, however we purchased a $400 bench that did not work with our dining room table and it cost us $200 in delivery fees. $100 to have it delivered and they want to charge another $100 to pick it up again. There was no option to pick this bench up or return it ourselves unless we want to drive to Calgary from Edmonton. Will never purchase from there again with such a horrible return policy on furniture. This was a simple bench. There was no mention of this return policy when I talked directly with their customer employee otherwise I would have never agreed to this purchase.
Jul 7, 2018
Great place lots of housewears. Amazing design in everything in the store. Great furniture too.
Jun 15, 2018
One of the employees at customer service desk at Southgate Mall was rude, condescending, and terrible. Another one was respectful but not helpful in any way. We were trying to return an unopened item purchased with cash a few hours earlier and the only two options provided to us were to leave our $146 purchase at the store for a verbal promise of receiving a cheque through mail, or a gift card to their store for the same amount. We will never shop there again.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:9:30 am - 7 pm