Koontz Hardware

When you go into the store you get a sense that it is very cluttered. And it is cluttered. But upon inspection, you can pretty much find anything that you want in terms of hardware and other miscellaneous items minus Lumber items. Been shopping there for many years, and have been very satisfied even though the items they sell can be a bit pricey. Check it out!

One of the last truly great hardware stores! These guys really know their stuff and aren't stingy about sharing their knowledge. Yes, you'll generally pay more than at a warehouse store, but you can be in and out in five minutes here, rather than spending ten minutes looking for a place to park! =;-{>

Koontz has everything!!! Great service...fast check out, parking in back/side of store. Wide selection of posted signs, unique gifts, etc.

I bought a fan from here and tried to return it within a 30 day window ( which is what the receipt indicates for returns) because it was tipping over and knocking over things in my bathroom repeatedly. To my dismay when I got there, I was told fans and heaters could not be returned after 24 hours, and that there were signs by the fans and "all over" by an employee named Patty. I spoke with a manager who told me that the particular fan "Polar Aire" is just fine for them in the store and it does not tip over. I told him that I understand it may not do that for them but I'm telling them what it was doing in my house and what I had experienced with it. They both told me they could not do a refund because of their 24 hour policy and that "signs are by the fans and everywhere". I told the manager I would be willing to look at tower fans he had that wouldn't tip over, which he told me again the fan I had bought would not tip over, yet again had to tell him it did for me. While he was grabbing tower fans, I looked around the fans and heaters. No sign. I looked at the receipt. 30 days was all that was mentioned there. When I bought the fan, it was not mentioned that there was any different policy for fans. So essentially, no signs or notice. When I mentioned this to the manager, he had Patty refund my money. After she refunded I asked her where the signs were. She told me "all over" and I asked her where. She said it didn't matter because I got my money back. I still wanted to see these signs that are "all over" and "by the fans and heaters" but she said she would not show me. I left pretty upset and felt lied to by a local business I have bought things from for a long time. I did eventually see a small notice about fans and heaters but it was amongst a bunch of other things on a poster board that is very easy to miss, and that's the only notice I saw. I am very upset with my experience. Patty was not only not helpful, but she was rude and her customer service was pretty terrible. I have shopped at Koontz many times, but after this experience I will no longer be shopping there nor do I recommend it. Go to Anawalt Lumber down the street, they have most of what Koontz does and great customer service and help, without mostly hidden policies.

It's amazing what they stock. Reminds me of the circus car where a dozen clowns somehow emerge for the tiny car. They've got literally everything hardware/building related. Great staff.