Rexall - Hardware - Spruce Grove, AB - VerView
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Rexall

Rexall

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3.9 Google Review
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505 Queen St, Spruce Grove, Alberta, T7X 2V2, Canada
(780) 962-2757 www.rexall.ca/storelocator/store/7227?utm_source=G&utm_medium=LPM&utm_campaign=RexallPharmaPlus
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Google Reviews

Refresh Reviews 3.9
Sep 24, 2018
Poor service and unprofessional. Pharmacist was more interested in chatting up his girls about travel destinations than filling my prescription or helping me. Second time I specifically and adamantly asked for generic and recieved brand name which my insurance doesn’t cover. Thanks again. Third time there, they told me they’d call when it was ready. After 2 days I called and they had no idea. Called again 2 days later no help. Id gone elsewhere at this point after having to see a doctor again and they finally called 2 weeks later saying my prescription was sitting at the desk!! Unreal. Took my business to Superstore where I’ve had nothing but good prompt confidential service time and time again. They’ll get 5 stars.
Dec 13, 2017
Absolutely disgusted with the service at the pharmacy - should have been 0 stars. The lady with the short dark hair made a huge seen because she couldn't understand my question. I tried my best to understand her broken English and tried to decipher what she was trying to say as politely as possible and she just LOST IT!! I felt so embarrassed for her and the other customers were just horrified. If she was having a bad day her outburst probably lost the pharmacy some clients including me. The other ladies in the pharmacy never bothered to come and help her or calm her down or apologize for her behavior, they just watched as if it was normal and acceptable. I'll be going to shoppers drugmart from now on - or a nice lady suggested Safeway which is where she said she was taking her business after seeing that.
Mar 14, 2018
Thai is the second time I have had a negative experience with this drugstore. The first experience I was with my older daughter who was running a fever due to strep. The pharmacist did not know how to bill her insurance and said that they would check with Shoppers Westland Market (where we usually go) -- and then left us waiting for an hour. I finally called Shoppers myself. I guess the pharmacist saw me on my cell and decided to call in at that time. Not cool. We left. Now, today, I was renting a pump to feed my newborn. There was some kind of miscommunication between Babies R Us and Rexall resulting in me wasting a trip to Spruce to rent this pump -- I don't mind the time, but my baby was running out of food. At the till, I specifically asked for a type of pump and was told that was what was in the container. When I got home and called them about the error, the girl on the phone kept on denying that they could have possibly made an error. She could not have cared less. Now they require me to attend IN PERSON (not my husband, even with my card and PIN code in hand) to return their pump. After having it for about 45 minutes. Also not cool.
May 28, 2017
Exemplary staff, especially Chris, who does his homework and is aware of what's happening. Anytime I've called for advice, he and other staff have been graciously​ patient and informative - regardless of the time.
Mar 11, 2018
Good prices but kinda bad a signage upkeep.

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm
Sat:9 am - 6 pm