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Fastenal Canada

Fastenal Canada

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1.3 Google Review
11151 Horseshoe Way #16, Richmond, British Columbia, V7A 4S5, Canada
(604) 248-0428 www.fastenal.ca
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Google Reviews

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Oct 1, 2018
a repeat commercial customer account customer, very unhelpful when it came to getting fasteners for my commercial installations. i was looking for a fastening method and was given the product book to figure it out myself, i asked for help to look for the right products and sizes and the lady said she didn't know anything about this stuff. the other guy there also didn't offer any help ... the guy (bald man) literally got a call when i was there from another customer and said he couldn't help the person on the phone because his hands are tied with another customer and he was just looking at his computer eating not helping me or anyone else at all. I ended up looking through there bolt selection and tried to figure out there organizing and labeling myself while the lady start shredding paper at the front instead of assisting me. when it came to a 20 minute check out procedure, i got several things and i end up spending 200$ on things mostly not useful , but i was in desperate need to find solutions, however they seemed to change there policy to no refunds - no exchanges ... so i am out of luck on that but even worse wasted my time and couldn't help my fastener needs at all. i saw the place up for lease maybe they are closing down. will avoid this place.

Sep 5, 2018
I just called and spoke to someone from this branch looking for some assistance to track down a couple replacement bolts & nuts we need for a Shurjoint coupling. I have photos of the bolt, we have measured it, we have the spec information from Shurjoint and all I wanted to do was send this information to someone there to get assistance with tracking down 2 replacements. As a fastener company I assumed they have experts or people on staff that know more about this stuff than I do. This person was not willing to give me an email address or offer any type of assistance to track parts down. Just go on the website and select it yourself I was told. No other vendor I've dealt with in 12 years has ever said that to me. No one has ever not been willing to help track something down. I certainly won't reach out to them again for anything. If staff aren't willing to go the extra mile on smaller things like this, they don't deserve bigger orders. Within 2 minutes of talking to another vendor just down the road from this branch and sending them the photos and info we had, we are on our way to pickup the parts. My advice; go elsewhere. Don't bother going here or giving these guys your business. If your like me you'd much rather support other company's that are willing to help you get your job done.

Aug 1, 2018
Not good! Poor inventory. You can count on them not having what you want anytime. They have no plans to improve and didn’t want to hear any suggestions. Don’t bother.

Oct 17, 2015
There seems to only be 1 person in this location that has any knowledge of the product. Avoid frustration call ahead with their SKU because every request is met with a 'I'm not sure what that is let me check if we have that'. For the record the request was for a 1/4 - 20 tap and drill to go with it.

Jul 5, 2018

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Opening Hours

Mon:7:30 am - 5 pm
Tue:7:30 am - 5 pm
Wed:7:30 am - 5 pm
Thu:7:30 am - 5 pm
Fri:7:30 am - 5 pm Today

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