TEMPO, Genelle General Store, Genelle Po

This happened about 4 years ago or so...same owners though...anyhow I had stopped to get gas....when I went to start my car to leave my car had shorted out somehow and killed my battery. Without hesitation the gentlemen who owns the store came right over with his pickup truck and jump started me so I could get on my way!! I was so appreciative!! Great people and every time I enter their store I'm always greeted and treated as a valued customer....highly recommend this store!!

Not impressed. Genelle is a small village and pretty well everyone knows everyone, especially near the "store". Sent a package but forgot the PO Box. Everything else was good - Name - address. They returned it although I am absolutely positive they new who it was for as these Genelle residents attend the store on a regular basis and have been there for 30 or more years. I too have gone into the store. I understand the owners are fairly new, but really? To note, I have mailed stuff and forgot PO Box and no problem, got delivered. Merry Christmas.

On Monday March 4th my 17 daughter attempted to fill her tank at the tempo in Genelle. She was the first customer at just after 8am. She went inside (no pay at the pump) and paid for $100 of diesel with her debit card. She was unfamiliar with the type of gas pump, and continued trying to pump gas with little success for about 5 minutes. She started and stopped the trigger and finally went to ask for help, telling the young lady that she hadn’t got any gas yet. The lady looked at the pump and replied that she’d already pumped $60 worth as that was what the numbers were reading on the pump. She told my daughter she had messed it up by starting and stopping the pump. So the lady then reset the pump for $40 and my daughter was able to finally able to start pumping gas. My daughter told her she didn’t even get a half tank. The lady told her she checked the surveillance camera, and no, she got her gas. My daughter being inexperienced, late for school, and too polite to argue, decided to leave but had also been texting me during this incident. I assumed her tank would register as full or would deal with the situation later in the day. The tank was less than half full, and unfortunately my daughter decided to fill up at her usual gas station in Trail after school spending just over $50 more on diesel. She saved the receipt. Her father and her went to the Tempo to discuss the situation. The station is family owned so the the young lady in her 20’s and her father who owns the station were there at this time. My daughter had said that the pump already was reading $60 when she drove up. She didn’t understand that the pump needed to be set to zero. The owners of the station are adamant they set it to zero and for the $100 my daughter paid for. The vehicle in question, a Jeep Liberty, only holds about $100 of diesel at today’s prices. The owners showed the surveillance video of my daughter attempting to pump gas for 5 minutes. But you can’t read the pump, or actually tell if gas is coming out. So we paid $100, pump wasn’t reset to zero, daughter attempted to pump gas, nothing happened. Pump then reset to $40 (which we received). We are out $60, and their word against ours. Young lady refuses to admit she reset the pump to zero and set it to $100. I thought this matter might have been reconciled with the daily receipts. Gas pumped=money taken in. Not so. ?? Our family will never make another purchase there which is unfortunate as we often filled up our vehicles, bought junk food and alcohol occasionally ect., and had alterations done two or 3 times.

I went here upon the recommendation of others to get a bridesmaid dress hemmed. It was July and all of my usual tailors were on vacation or unavailable. I was shocked when they charged $65 to hem my dress. When I called to pick up the dress, they were unable to find it, and when I went to pick it up they weren't sure that it had been done.

Tempo in genelle has great customer service and is a really fast gas stop. Although Genelle tempo closes way to early,unfortunately losing much more business that they could profit off of.