Solar Electric Repairs (1981) Ltd

I was originally referred to Solar Electric by Home Depot because they are the only authorized warranty repair shop for Ryobi hand tools on Vancouver Island. My first impression wasn’t good. The place is a ramshackle building that looks like it was organized by a hurricane, but they are the only warranty option, so I had no other option. Effectiveness – 1 star – two+ months gone by, item still not repaired Efficiency – 1 star – I called after three weeks, and they had not even looked at my repair yet. I could literally hear them paging through the stack of papers to get to deep enough in the pile to get to my item. They called later that day to say that it needed parts, which should take ten days. I called back two weeks later, to be told that the parts were still on order. Weeks later, parts still on order, but their supplier was relocating and they had no idea when the supply chain would be reestablished. Professionalism – 1 star - A week after all of the above, I stopped into the shop in person. The supply chain story was repeated. When I mentioned that they could save clients a lot of frustration by calling them and telling them what was happening so that people knew what was happening and could plan accordingly. Staff member literally laughed at me. “Call everyone who is waiting for parts?! Pfft! That’s just not gonna happen…” I guess there were probably eighty tools within line of sight, most of them probably waiting for parts. With this many people waiting for their items to be repaired and returned, I can only guess at how much frustration could be relieved by a few minutes spent calling each person and explaining why repairs were taking so long. I assume that Solar Electric’s status as the only authorized warranty repair shop on Vancouver Island is one of the primary reasons that people use their services. If there were any other warranty option, they could not afford to be this slow, unreliable and unprofessional. I have taken my Ryobi tool back home and will look into paying to send it to Delta for repairs, or just buying a new (non-Ryobi) replacement. This is unfortunate because the tool worked really well, until it didn't and then could not be repaired reliably. My advice is to save yourself the frustration and avoid Solar Electric entirely.

Doesn't look like much, but after trying 3 other electric repair shops, they did the job. They even looked after a craftsman tool, even though craftsman went belly up with Sears.

I've never left a review for any company yet but my experience was so bad enough that I feel compelled to leave a review. My drill was there for a warrenty they said would take 2 weeks. After 2 months I had to call Milwaukee directly to get parts that solar electric was too lazy to do the leg work to get. Three and a half months later they still can get it fixed because they dont know how to fix it. I took my drill back and will be doing through Milwaukee directly (Milwaukee is super helpful BTW and took care of the issue instantly, my drill is being fixed in Vancouver at no cost to me and within the week). Solar electric employee's don't seem to care about their customers or providing quality service. All they seem to care about is getting paid. Won't be going back ever.

Very fair knowledgeable business

Larry and his crew know what they are doing when it comes to fixing electric motors and do it at a affordable price !