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Long & McQuade Musical Instruments

Long & McQuade Musical Instruments

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4.2 Google Review
620 Comox Rd, Nanaimo, British Columbia, V9R 3J3, Canada
(250) 716-7261 www.long-mcquade.com
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Google Reviews

Refresh Reviews 4.2


Jul 15, 2018
Poor customer service. They didn't really seem interested in helping me with product selection and potentially making a sale for themselves. They seemed to play a passive role in interactions several times when I was there, didn't have that great of a product line both to buy and rent, and the drum guy seemed flustered every time I came in to ask him about drum gear. It's too bad that this is the only music store in Nanaimo with a proper, large selection of musical instruments. For a future reference, it's OK to follow up with a customer and push a bit for the sale or allow them to explore their options with your company. You're not pushy; in fact, many companies are too meek in this regard.

Jul 10, 2018
Long and Mcquade has been with me from 2001 when I was picking out my first flute all the way into my adult life and music career. If you're an aspiring musician, start financing equipment through these guys sooner rather than later. The staff at this location are super friendly and helpful.

May 22, 2018
The staff was very helpful and knowledgeable. i had received very professional service here. i would recommend to anyone, and will definitely be using them for future events.

Jul 1, 2018
Decent music store, not too crazy about the staff. Some pretty rude staff members here.

Mar 1, 2018
I ordered a novation launchkey controller in the beginning ofJanuary. Paid it in full up front. They told me it would be here in 7 to 10 days. Then it was back ordered till the first week of February. Then it was going to be a few more weeks. I finally got it on February 27. Sent my wife to pick it up and they made her pay an additional $50 for some unknown reason!! If the price increased while I waited 2 months for it to get here is NOT my problem. This company gave me the run around for 2 months and all I was trying to do was buy local. If I ordered it online I would have had it in 10 days for the price they had listed. Lesson learned.

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm
Wed:10 am - 6 pm
Thu:10 am - 8 pm
Fri:10 am - 8 pm Today
Sat:10 am - 6 pm

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