Penn Lake True Value

I love hardware stores and this one does not disappoint. Jammed into every nook and cranny are the most wonderful and some times (to me anyway) mysterious things. I am always met by happy people willing to help me find what I want and also willing to let me freely browse

Over the last three years I have shopped here more and more. It has become my first choice over the local Home Depot and Menard’s mainly due to the outstanding customer service I receive. The advice I receive from the staff is invaluable. Everything I have needed has always been in stock. I have had my lawn mower repaired and garden tools sharpened by PLTV and have been extremely happy. All in all a great local hardware store staffed by super smart, friendly people.

VERY friendly and efficient staff. They will help you from entry to checkout! Very nice place; helped me with my growing light bulb needs!

always friendly staff. always have the answers I need. best hardware store I have ever been at hands down.

Brought my lawn mower in to be winterized. When I picked it up I had been charged $90 dollars for them to change a spark plug, change oil, change an air filter, and sharpen the blade. The lawn mower was returned to me dirty. Full of this past summer seasons dirt. Most of it easily cleanable with a rag. My problem is when I had brought my lawn mower in the previous year for the same service. It was returned to me cleaned and looking immaculate. So expectations going forward were set. All they were willing to do i was take 5 dollars off the total invoice. I have no problem with the cost of the service but I feel that the minimum effort put into the service was a complete rip off and unprofessional. To be fair the reviews by others on this site are fairly accurate. I have lived in the neighborhood for over 4 years and I always tried to go to them first for things before I go to the big box stores. They have great customer service. You can't make it 5 feet into the store most days without being greeted by their hospitable staff whom are very helpful in getting you in and out quickly. There are plenty of hardware stores in the area I could spend my money at. So it is vital that if you set a standard. You uphold it year after year. Especially for $90. When the customer is unhappy and explains to you that your store performed the service better last time. Don't give them the cold shoulder and offer 5 dollars off. Earn my business. Give me a reason to keep going to you instead of the other guy just down the road. You will earn my business year after year over the other guy. Unfortunately for you I feel this is enough of an insult to not bother with your store ever again. I am happy to find someone else who can do it better. Good luck Penn Lake Hardware