Big store, easily laid out, however, there is one particular gentleman down by automotive, who severely lacks customer service. You are there to help people find what they are looking for and answer questions, you have chosen to work customer service and with the public...no one made you do it. Good customer service goes a long way. This particular individual has done the same to me in the past, but I brushed it off as maybe he had a bad day...or maybe I was over reacting....until today when he did it again. I was asking about assorted packs of sandpaper, and said I needed 600,1000 & 2000 grit...and i was hoping i could find them in an assorted package if possible so I didnt need to buy them individually @ $5/pack (knowing if they didnt have the assortment, I had no choice) he kinda laughs under his breath and says "well if I dont have the assorted packs in those gritts, I dont have the assorted packs..." very rudely...I said "well obviously...I was just wondering if I'm not looking in the right spot" it wasnt like I was asking him to make me up my own package with the gritts I needed. He talked to me like i was some idiot woman who didnt belong in the automotive section because I dont have a clue what I'm talking about. I thought about it the whole way home weather or not I wanted to call management and let them know about his lack of customer service skills...and decided to call. The manager has mentioned he would speak to the individual (before I even gave him a description....which makes me believe he isnt going to take this serious, but we sha'll see!) Also mentioned he should check these reviews, because I'm not the only one apparently who's had an issue with this stores customer service. Pathetic!
