Westgate Village Home Hardware - Hardware - Cambridge, ON - VerView
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Westgate Village Home Hardware

Westgate Village Home Hardware

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4.3 Google Review
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130 Cedar St, Cambridge, Ontario, N1S 1W4, Canada
(519) 623-3839 www.homehardware.ca/store/15568
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Google Reviews

Refresh Reviews 4.3
Mar 2, 2022
This is my neighborhood go to Hardware (plus) store. Every one of the staff there have above average excellent customer care skills. They always go out of their way to help me find what I am looking for. A number of times they have gone the extra mile to order unique and/or special product for me. On one rare occasion when they didn't have what I was looking for, and could not order it in, they helped me find somewhere else to get what I needed. WOW ! With customer service like this why would I go anywhere else first !?!? The management and staff at this store are a great example of how to do customer service right.
Mar 27, 2022
I would love to give this place a zero stars if I could. Today, my poor husband ran out to get grab an item from there. My husband went into the store and they have a little bell that dings when you go inside, usually someone will great you. This time no one did- which is fine because maybe they were busy, there was a voice that came from somewhere else that said “there’s someone who came into the store, did anyone great them?” There was a woman who approached him and looked him up and down (my husband is not white, he is Spanish) and she looked at him as if he’s been trying to take something from the store. My husband is a contractor of 17 years and has never stepped foot in this store without myself and I am European descent. The whole time, even as my husband paid for his item this cashier woman looked at him in disgust. My heart broke when my husband told me this as it’s sad to see that people of “white colour” still look at someone with colour and judge him because of it, she looked at him as if he was trying to take something. Meanwhile we are both business owners here in the neighbourhood. This is the last time we EVER step foot in here as well.
Nov 21, 2021
I frequently visit this store on account of how helpful their staff is, especially Doug who goes out of his way to ask about the home projects you have going on to make sure you have the right materials for the job. The staff are extremely knowledgeable and go the extra mile to ensure you are well equipped, even offering tips from personal experience. If they don't have something in stock be sure to mention it to them and they will get it in on their next shipment. Great customer service!
Feb 24, 2022
Smaller size store but generally has everything you need. Conveniently located for those who live in West Galt.
May 27, 2021
Small but mighty! What is not in the store they make ever effort to get it on for you. We wanted a vacuum that was in the flyer, while not in stock, they called 2 days later to say it was there. More recently, my husband wanted a very specific colour of spray paint. It took a while for them to track it down , but they found it!! The staff are helpful and courteous .

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 8 pm
Fri:9 am - 8 pm Open Today
Sat:9 am - 6 pm