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Refresh Reviews 3.8


Sep 19, 2018
Wow, service over and beyond. If you are looking at electrical, you will be served extremely well. Looking at door bells but a simple recommendation saved me money. Defywill go here for anything I may require in the future.

Sep 28, 2018
We always buy paint there. The customer service today was exceptional. The paint dude advised on covarage and shine. This is not their normal behaviour. Generally they don't care and don't want your business but today was excellent!!!!

Sep 14, 2018
Purchased an Uberhaus (Rona brand) shower faucet. The handle keeps coming undone after a week and I contacted warranty services and had both the handle and screw replaced - Same problem keeps happening. Only option is to tear open my wall and replace the whole thing AGAIN. Cheap, unreliable junk. Some employees are friendly, but some are rude. I purchased some led bulbs a cpl years ago from the clearance rack. I got home and took them out of the box and discover they are all chewed up and deffective. I brought back and politely explained to the manager (a young blonde lady) who said there is no refunds on clearance items. I politely repeated myself, also stating that they were clearly returned by another buyer who probably damaged them. She took them out of the box to have a better look and saw they were clearly damaged. Her reaction was "they all come like this, it's normal". At this point I was a little annoyed and said she's wrong (in a respectful manner). She got mad and said "fine I'll do the return". She abruptly took the bulbs and literally threw them into the bin. I tried to be polite again and thanked her for returning them, but she just remained unresponsive and immature thereafter. Another time recently I went in the price rang up wrong in which scanning code of practice was not recognized. I went again the next day to buy another item and again the price was wrong and scop was not recogized with even a different employee. Unusual compared to other hardware stores based on personal experience. Hard to keep a store honest when multiple items are ringing in wrong and nothing is being done to be accountable.

Jun 8, 2018
I ordered a fridge online for delivery, as it wasn't available in store to purchase. I received a confirmation email that I would be contacted within 72 hours to confirm a delivery date. Four days later, I got an email stating my order had been cancelled. I called customer service right away and was told the product was discontinued. After some discussion, I was forwarded to a manager who basically could do nothing for me. No price match offered on a comparable product, basically just "sorry". No explanation either as to why discontinued product is on their website, or why it took them 4 days to realize this. Terrible customer service. Buyer beware.

Aug 1, 2018
Surprisingly good selection for a store that size. Helpful staff.

INDUSTRY BLOGS

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while in...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey


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