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Canadian Tire - Fergus, ON

Canadian Tire - Fergus, ON

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3.8 Google Review
950 Tower St S, Fergus, Ontario, N1M 3N7, Canada
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Google Reviews

Refresh Reviews 3.8


Jul 4, 2018
Simply put - this store and the staff excel in excellence and professionalism! My experience today at the auto center with the manager and chief mechanic was exceptional - beyond great customer service and workmanship. I would highly recommend this store for both your needs in goods and automotive care. Great job folks!

Jul 20, 2018
Found it odd when I called in today to check stock(I had the part #) on an item to buy, I was told to go online and use the order and pick up. The retailer tells the customer to do this? Risking a fairly expensive sale(not that the value should matter?) anyhow, I did as asked. Waited close to an hour for a email response. On my 7th call, I finally got an employee that wanted to help as I have up on the email response, not only checked stock, but found my order and put it together, telling me the other staff had been to busy. Why offer a service if you can't keep up to it? Let alone after calling being told this is the only way you will hold the items. Reason checking stock was I was driving 25 plus minutes. The customer experience and service was not near what Canadian tire is known for at this location. Totally disappointed. Only reason for a 2 star was for the last employee who actually typed in the party numbers for me. I really hope you use this as a way to train your staff towards the customer experience, journey and service.

Oct 3, 2018
Very clean store. Staff are friendly and helpful. Service department is excellent and I really appreciate the team.

Jul 4, 2018
Great service and friendly staff at this store. The auto manager is top notch, making me feel respected and appreciated as a customer - something that is lacking in most automotive places these days. Go to this place if you want great service and to be treated right!

Jul 12, 2018
Staff were a great help. We came in to get a trailer hitch.... a we were able to bring our Great Dane into the store. I called ahead to make sure our dog could come in out of the heat.... the store was clean and organised

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Opening Hours

Mon:8 am - 8 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm
Thu:8 am - 8 pm
Fri:8 am - 8 pm
Sat:8 am - 6 pm Open Today

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