Canadian Tire - Kenora, ON

Once again let down by the terrible service in this place. Thank goodness I only have to go here for work, I would never spend my own money in this place. Management is especially lacking, it's no wonder theres no employee morale.

Shop here a lot. Have no problems with finding items, returns or someone to help.

The owner is a fantastic guy...the store is excellent! Awesome selection and very knowledgeable/helpful staff!

Very organized and clean. Staff is very friendly. Easy to find what you are looking for

If you read any of my reviews you will know I am a general positive reviewer pointing out good places. I felt compelled to give an honest poor review of Cdn Tire Kenora after visiting there yesterday around 430pm (Sat Aug 4). I wanted to return 2 identical metal rings. Each $4. One pack opened so i could try it. One pack unopened as purchased a few weeks ago. I had all the packaging, the unused metal ring, my bill and the Cdn Tire money. While waiting at the Customer Service Desk they had a long line of 5 US fisherman wanting to get fishing licenses. There was 1 clerk at the desk. It was taking the clerk several minutes to serve each fisherman. My wife had gone into the store to look for a curling iron. I looked around me and there was a ton of staff walking around the aisles. I asked one if I could get assistance to do the return since I didnt need a fishing license, i was told no and they walked away. When my wife came back about 15 later I had barely moved. She said there are staff walking all over the store trying to look busy. I pointed out the now huge line at the one and only cash. My wife went off to find someone who could help us. And now the biggest reason I am writing. One of the fishermen ahead of me paid his $68.50 Cdn bill with $70.00 US. The clerk gave him change of $1.50. The fisherman didnt say anything. I said to the clerk...do you not give a fair US exchange rate? The clerk said no. Local management decides there is no exchange rate. I could not believe this. The fisherman asked me what the exchange rate was. I said buddy i am very sorry but you just got ripped off at least 20%. He was shocked. I was appalled. US tourists are one of the main lifebloods of Kenora and to rip off them so you can pocket the difference is wrong. Plain wrong. When I finally got to the front of the line a new clerk scrutinized my return and my packaging and mumbled it was a mess all with a scowl. I mentioned the ring was shrink wrapped in their packaging so in order to take it out it was almost impossible to keep the packaging pristine. It was very repackagable btw. She continued to process me with plenty of negative attitude. I got my refund. I will not be shopping Cdn Tire Kenora again. I do not like the way mgmt runs the store...poor staff training/motivation, staffs key areas and rips off tourists. As i left one of the fishermen was outside and we discussed how to avoid being ripped off in the future. He was appreciative that I was representative of what he knew Canadians were really like.