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Creekside Pet Boarding & Daycare

Name: Creekside Pet Boarding & Daycare
Address: Edmonton, AB, T9G 0B9, CA
Telephone: (587) 879-2879
Price range: $$$

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4.4 Google Review

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Edmonton, Alberta, T9G 0B9, Canada

(587) 879-2879 www.creeksideboarding.ca

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a c

Oct 3, 2022

Creekside is the best daycare + boarding facility in Edmonton. The staff is second to none- so friendly, welcoming and caring. They work hard to gain the trust of your dog. Our St. Bernard is scared of new people and she won’t let anyone near her. The amazing staff at Creekside worked hard to care for her and make sure she felt safe with them to the point that each time she sees them now, she greets them with big kisses and allows a few to lay with her. We will never think of taking our girl elsewhere. Vet owned, we know that our fur baby is in the best hands because of the practices and Policies they have in place. Not only are they wonderful with the dogs, but the customer service is awesome. They have always replied to texts and send us pics of our girl when we are away. We cannot speak highly Enough about Creekside.

Morgan Foster

Jan 9, 2023

I cannot say enough good things about Creekside Pet Boarding & Daycare! Firstly, my puppy loves it there. He is always so excited when we turn in and cannot get out of the vehicle fast enough. The staff always greet him with a warm good morning and I always get a personalized update with how his day went. He interacts very positively with them and I know this is because of how well they treat him and how comfortable he is going there. Second, the staff truly go above and beyond to ensure his wellbeing and his happiness. They are transparent when he has an off day and I appreciate all of their feedback. They care for the dogs that attend their daycare and truly treat him like he is their own. They are so accommodating with last minute changes or cancellations. My puppy is my world and I would only entrust them with his care while I am working. Thank you Creekside for being fantastic and standing apart from all the rest. You are all so amazing ! :)

Mark Stephen

Nov 14, 2022

My dog had very minor medical issue and I had to leave town. They took great care of him on short notice and were quick to give updates on his condition and even sent pictures so I knew he was doing well. They gave him all the medication as prescribed and gave me full update when I picked him up. Will definitely use them again.

J S

Dec 31, 2022

Use this place cautiously. I began taking my puppy to this facility in the summer for half daycare days to attempt to build a rapport with a facility I would use in the future ect. After a few drop ins and little feedback other than being told that he’s doing well, just a high energy puppy, I asked directly how things were going and what my pup did all day (play, do his own thing, ect). The staff member while laughing told me my pup (8 month old large breed) is being targeted and attacked by the bigger dogs. I understand puppies can be relentless with play and had asked them previously to give him time outs to allow him to settle before given a chance to go back and join the group if he was being a pest. Clearly this was not being done but also they were laughing and watching my dog be targeted and allowing aggressive behaviour from the other dogs. There is a huge difference between appropriate correction and aggression. I can only imagine the culture of play to be toxic in this facility if staff don’t actually intervene and correct overexcited puppies as well as aggressive older dogs, or perhaps separate them. And failure to communicate this to both owners is inappropriate, as I would have stopped bringing my puppy much sooner both due to his relentless play and the aggressive dogs. I was most annoyed that had I not directly asked I never would have been told this was happening. And to top it off the staff member was laughing when she told me. This is a facility I would struggle to trust again but hopefully they have actually done some proper remedial training to staff. Their only perk was how great Kyla was in dealing with my concerns. She was kind, professional and communicated well. However I am still not sure I’ll ever be comfortable using this facility again.

Connie

Jun 21, 2021

Brad, the kennel manager was very friendly and helpful. This is our first time taking our pup there and she needs an assessment in order to joined the group. Brad informed me that she was introduced with both small and bigger dogs and she was doing well with them. Will be taking her there often so she can have fun and get to play with other dogs.

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