Never Ending Tailz

They are the best! Great, friendly service and my little baby looked fantastic after 😊

I have a beautiful four year old long haired tordie and we went to get her first lion cut. I was quoted 65 bucks on the phone for a bath lion shave and nail trim. When I got there the lady would not handle my cat at all and had me stay and hold her while she shaved her which covered me in piles and piles of cat hair. During the shave, My cat got nervous and started to shake and meeow. The groomer did nothing. She didn't seem well trained for her job. Instead of doing the trim that I had asked for I got a different cut, no bath, no nail trim and they were going to charge me 85 dollars. All in all it took about 15 minutes for them to shave the torso of my cat. I am going to have to go to another groomer to have them fix what was done here. If you have a cat, choose another groomer.

Never again, Never-Ending Tailz! Yesterday, I had a terribly unsettling experience at this grooming salon. I brought my 13 year-old Shih Tzu/Terrier (Romeo) in for a Bath & Tidy. This was my first experience at this grooming salon. The only reason I decided to give them a try was due to the fact that I was able to get a last-minute appointment. Getting in so quickly should have been a sign, but regrettably at the time, I didn’t give it much notice. I returned to pick Romeo up a little bit earlier than he was expected to be finished. The receptionist was on the phone. While waiting, I could see Romeo being brushed through a small window. The groomer had her back partially toward me and was unaware that I was watching. She was de-matting Romeo’s face WAY too aggressively, to the point that he yelped with each stroke. I couldn’t believe what I was seeing!! The receptionist got off the phone and immediately retrieved Romeo for me. Honestly, I was speechless and shocked by the was this groomer had handled my dog! My first mistake: I paid, (and stupidly tipped the groomer)!! I then returned to my car to inspect Romeo’s new “do”. I was very disappointed to see that NO HAIR was clipped whatsoever. I questioned whether I had requested a Bath & MESS, rather than a Bath & Tidy!!! I also noticed a large bald spot around his anus, which looked absolutely ridiculous!) My second mistake: I went back inside and asked that he have his hair cut shorter. The groomer was very defensive but after insisting, she agreed to trim him but told me there would be a 30 minute wait. I said “no problem, I will wait right here!” She swooped Romeo up, went to the back, and tossed him into a cage!!! Then she went on to clip a Dachshund’s nails, leaving Romeo barking and yelping loudly in his cage!!! After I told her I would wait!!! (Does this make any sense to any of you?!) I immediately asked the receptionist to return Romeo for me and told her we would go elsewhere. I also expressed how unimpressed I was at how I saw this groomer treated not only my dog, but another dog also in her care. Shameful!!! The receptionist responded by saying “it’s difficult for people who have no grooming experience to actually understand...” to which I responded “under NO circumstances should a dog be yelping in pain! Period!” Shortly after, I called to speak with the owner of the store. Debbie listened to my concerns and expressed gratitude for letting her know. She fully refunded me for the service. While I appreciate her fantastic customer service, I feel it very necessary to let people know of my experience. Beware, people! I also hope it is a reminder to everyone to exercise caution when placing trust in a stranger to care you your furry companion!!

My dog looks very cute and well groomed after but it costs a lot. Overall though, it’s very good!

I bring my cat here often. I think the staff are great and my cat seems to like them as well. Very affordable rates!