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Refresh Reviews 4.2


Jul 13, 2018
Great prices and very friendly staff. However, it is hard to find a staff member and seems although there is never more than one person working at a time. This person is usually working cash and running back and forth to assist customers searching for items. The fish. Be EXTREMELY CAUTIOUS. I have on more than one occasion purchased fish which in return have infected my entire tank killing everything. Find out when the fish arrived. If they are infected the pet store will notice and you will not be sold the fish. Thankfully they are very gracious with reimbursing the cost of the fish. So long as you bring back all the dead.

Aug 13, 2018
Terrible place for grooming. I had always gone to the one in Grande Prairie where I used to live, but in Medicine Hat there is no way I will ever go back. There is better places in town for customer service and especially grooming. Don't waste your time. I had to drive across town early in the morning and they had requested the vaccination booklet which I understand so I brought it with me. My dog had all the necessary vaccine and by the end of this year he will be due to get the rabies shot since it's recommended every 3 years. Mine had his last one in 2015 and we are in 2018. The guy refused to see my dog since it wasn't recent enough for him. I have an adult dog, 5 lbs that doesn't bite nor is in contact with other dogs. I've always had my dog groomed with no problem elsewhere in town and in other provinces. First time I come across that requirement and they could have told me over the phone that they wanted it done within the last 2 years instead of having me get up at 6 am and drive 20 min to waste my time. That goes to show me that if you are sooo afraid to groom an adult 5 lbs dog without getting bitten by him you must be terrible at your job. It's unfortunate that I'll have to wait longer to get an appointment elsewhere since I have allergies and can't wash my dog by myself. I usually bring him almost every month to a pet groomer in order to keep my allergies under control. I shouldn't have rushed to go to the first available place. I learned my lesson.

Jul 18, 2018
We take our keeshonda to see hunter and she is amazing. Our babies koko and enzo look fantastic thank you so much!

Mar 4, 2018
I buy my cat food and crickets for my toad. Staff is always friendly. Tho sometimes I have to wait or go ask for help. Hence the 4 star rating. But other than that it is a great pet store to shop in. Great variety of pet supplies.

May 22, 2018
Staff is very friendly and knowledgeable. Great place to go.

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