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Petlane Grooming

Petlane Grooming

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2.6 Google Review
12708 119 St NW, Edmonton, Alberta, T5E 5M3, Canada
(780) 757-7002 petlane.ca
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Google Reviews

Refresh Reviews 2.6


Jul 2, 2018
The response to Danielle is not correct. She is registered, and her collar was off because you were grooming her. Premises secure??? How is that possible if a dog gets out? You lost my dog. Worst decision I’ve ever made bringing her to your shop. I’m absolutely devastated. There is really nothing that can be done to rectify the situation except finding her.

Sep 4, 2018
Wow. You guys should be shut down. No words for this terrible buisness. A few months later after a dog going missing and you still have yet to do something about it. I have been watching this story and your company has not done a single thing to help. Do not take your pets here. This is ridiculous.

Jun 29, 2018
I wish I could give this a 0 star rating! My friend took her dog in to get groomed yesterday and THEY LOST HER DOG!!!!! They lied saying they turned their back for a second and she was gone just to find out they did not even see her escape and when they did finally notice it still took them half an hour just to call and let her know that her dog was missing. This is into day 2 and her dog is STILL MISSING. They have failed to call and update the owner on how they are helping to find her and screamed and swore at me when asked how something like this is even possible. DO NOT BRING YOUR ANIMALS HERE! All measures will be taken to make sure this does not happen to another family. TERRIBLE!

Jul 10, 2018
I'm obviously here to rate about losing the dog. But also, as I read other reviews about this business, I will clearly never visit here myself and I will warn family and friends about coming here!! Telling people to call you over something you screwed up on, and shouldn't have happened in the first place, is irresponsible business ownership. Covering your butt by telling previous clients to tell you before they tell others? Hahahaha that's laughable!! If you receive terrible service from a company, it is your RIGHT to write a review. Irresponsible. Lazy. And rude.

Jul 14, 2018
Completely awful place. Do not bring your pets here! Has gone downhill. Employees used to be friendly but the 2 girls working here now are completely unprofessional and rude! I was on my free groom as you can see in the comments from the groomer in earlier posts the 5th one is always free and they were not going to honour my card!! They were combative and to top it off my dogs haircut looks uneven and awful! I had to try fixing it when I got home. I will never bring my dog back to Petlane after the way I was treated...my dog has been going there since she was a puppy! You have lost a customer!!

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm Today
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:9 am - 6 pm

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