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Metro Dogs Daycare & Grooming Salon

Metro Dogs Daycare & Grooming Salon

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4.5 Google Review
4438 Dawson St, Burnaby, British Columbia, V5C 4B9, Canada
(604) 291-7073 metrodogs.com
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Refresh Reviews 4.5


Sep 13, 2018
Sabrina does an amazing job with our poodle cross pups. Always super professional and personable. The turnaround time is very reasonable and our dogs even get excited when they know where we are going... Which is rare for the groomers. Great value and customer service to top it off. I definitely recommend Metro Dog Groomers

May 15, 2018
Been to metro dog grooming a few times since we moved to the area, and today was the first day teddy came here for day care. Teddy was very exhausted and played well, and I was able to see photos from his interactions today. Staff were also very friendly and the owner greeted me telling Teddy's first day was great. Highly recommended.

Jul 5, 2017
I know that every person can have a different experience however some things that a business should pride itself in stays the same across a variety of industries. Exceptional customer service, empathy, understanding, or making it right are just some examples that make an average business an amazing one. For that reason I feel like Metro Dogs Grooming deserves that 1 star rating. If I could have given it none I would have. When a service provided wasn't up to a customer's expectation or even what a customer requested it should warrant an apology or at least some empathy on the business' end. We received none of that and felt upset and frustrated on our side. Our dog went in for a grooming and came home looking awful. It wasn't even the fact that he needed to be shaved....it was the fact that they butchered the beautiful face and hair he had. It's like this....if I went to my salon to get a haircut and came out with nothing I wanted and then was upset to the point I cried, my hope is that my hairdresser would fix it and make it right. Dogs and other pets should be treated in the same way. Our wish is that no other customer would ever have to go through what we are. And yes I've cried every day at least once since we've brought him home. I'm also embarrassed to bring our dog to the dog park or on walks. Regardless of anything, at the end of the day a customer deserves the acknowledgement of their feelings....they are the reason a business stays in business. We would caution going to Metro Dogs Grooming and if you do it would be wise to be specific and maybe stay there while your dog is being groomed so you are aware of what is being done.

Apr 2, 2018
Sabrina was great with our little Henry and cutting his nails quick and gentle.

Sep 15, 2017
They don't do a professional grooming. The girl cut around my poodle's tail too much, so you can see her skin :( Also, she even could not stop her from barking a lot. I do not recommend this place.

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Opening Hours

Mon:6:30 am - 7 pm Today
Tue:6:30 am - 7 pm
Wed:6:30 am - 7 pm
Thu:6:30 am - 7 pm
Fri:6:30 am - 7 pm

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