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Hy Country Pet Resort

Name: Hy Country Pet Resort
Address: 808 Mission Rd, Vernon, BC, V1H 1G2, CA
Telephone: (250) 542-4121
Price range: $$$

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3.9 Google Review

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808 Mission Rd, Vernon, British Columbia, V1H 1G2, Canada

(250) 542-4121 www.hycountrykennels.com

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Tony Butler

Aug 20, 2018

I was employed here briefly by the new owners. Although they boast of being professionals I didn’t see much of that while there. Numerous polices still have yet to be put in place. Kennel cough is real here. Clerical mishaps abound. Most of the staff is solid, however one will consistently put your dog outside without access to water and seems mostly out to lunch. They have a long way to go with this place. Don’t let the fresh paint fool you. Anyone can clean a place up. But not everyone can truly run a business.

M & R Ben

Apr 10, 2018

Used to love bringing our dogs here - they had so much fun running and playing with a big group of other social dogs under the trusted supervision of the staff. Megan was the best at looking after our pups and they loved going to visit her! Sadly she is no longer there and although we’ve tried visiting since then, we find that we don’t feel that same level of trust with the new owners. They don’t share the same philosophy as the previous owners, and so the dogs are no longer socialized in big groups, they don’t get much time to go out and exercise (not like before) and we don’t feel that the new staff is as experienced. Even when we drive by the property now, we no longer see dogs out playing in the fields like we used to. Such a shame as we always felt good taking our pups to Hy Country in the past.

Kenneth Yazelle

Sep 11, 2018

The owner and staff alike are very friendly and professional. The animals appeared very cared for. Not just their basic needs but affection too.

Leah Plomp

May 11, 2018

I used to board my dog here while I was away at work. I felt comfortable and safe leaving him there. That is until the new owners took over. They are inexperienced and just plain bad at their jobs. They isolated my dog the last time saying that other dogs are afraid of him because of his size. However, no dogs have ever been afraid of him before or since. They were projecting their own nonsense. Why would I want my dog to be isolated for two weeks and I only found out when I picked him up. They also had been using my leash on other dogs. They don't know how to handle dogs. They repeat phony pleasantries over and over and don't actually know the first thing about what they are doing. Whatever they did to lose Megan was a huge mistake. I'll go wherever Megan ends up. They also went out and bought food and added it to my bill without asking for permission first. There are so many other kennels in town I don't recommend going to this one anymore. It's unfortunate they are ruining a good community legacy for hy country.

Doug Semple

Apr 6, 2018

Wow. What a gem. Amazing Staff. Great facility and the pets are very well cared for.

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