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Bosley's

Bosley's

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2.8 Google Review
6660 Sooke Rd, Sooke, British Columbia, V9Z 0A4, Canada
(778) 365-0716 bosleys.com
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Google Reviews

Refresh Reviews 2.8


Aug 17, 2018
Nice to have a pet store with quality items in Sooke but the customer service is terrible. If you can get them to stop talking at the counter you may get a finger pointed in the direction of the item you are looking for. I have actually stopped going into the Sooke location and wait until I’m in Langford or get things online.

Jun 2, 2018
The Sooke bosleys is great friendly helpful staff and the store is very nice

Dec 26, 2017
Merry Christmas! I purchased a coat for my daughter's doggie for Christmas. I purchased an XS and it was too small. I went to the store December 26th to exchange it for a small. They had a small in stock and I was told I have to wait until January to exchange it. I was told there was a disclosure on my bill this was not indicated on my bill or the gift receipt. I also explained that I live in Ontario and I am visiting. The dog lives in Calgary and is also visiting in the Sooke area. There was not one other person in the store at the time. I am very disappointed in absolutely NO SERVICE. I was told also that they were locked out of their tills. For a retail business this seems quite amazing. I would recommend Whiskers and Waggs down the street. Much better service!

Sep 30, 2017
One of the first rules in your handbook is to greet the customer within the first 20 seconds or you lose the sale. I walked around the store for ten minutes and neither employee acknowledged me. Great customer service, guys. You might want to read that handbook again.

May 27, 2017
The store is lovely and brand new but the customer service is minimal. Especially the young man has not a friendly word to say. No, "Hello, how are you?" or "Have a nice day" or any of the lovely greetings we enjoy here in Sooke. Just the price and a blank stare ... there are lots of friendly places to shop in and out of town; I wouldn't recommend this particular store to anyone.

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Opening Hours

Mon:9 am - 7 pm
Tue:9 am - 7 pm
Wed:9 am - 7 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm
Sat:9 am - 6 pm

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