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A-1 Boarding Kennels Ltd

A-1 Boarding Kennels Ltd

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4.7 Google Review
3755 Gordon Dr, Kelowna, British Columbia, V1W 4M8, Canada
(250) 763-2202 www.kelownakennels.com
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Aug 31, 2018
Very friendly staff! My pup was in a very good mood and looked to be happy after spending the weekend here. Though unable to mix with other dogs, she seems to have enjoyed her stay. Thank you A1 boarding for allowing me to vacay without worrying about my dogs well being

Apr 27, 2018
Absolutely disappointed and disgusted with the service. A-1 Boarding cancel the confirmed reservation for my dog and left me in an absolute bind because I had my flights based around their commitment. They got upset with me when I explained I will try my hardest to make it there by 3:30 pm and explained I had a 10 hour drive to complete before 3:30 pm and I hoped I can make it there in time. They thought me telling them about my 10 hour drive was drama and they lacked any empathy or compassion. I told them I wanted my dog to stay with them May 4- August 15 and again August 15- December 31 and they said let's see how it goes for August 15-December 31. What who says that and why is it a double standard they need all the time in advance to prepare and are not flexible whatsoever with change. My dog is friendly and loves all dogs and people and he is the only one suffering with a lack of professionalism on their behalf. I asked to talk in person so we could sort out any misunderstandings unfortunately A-1 boarding doesn't have the maturity involved and required to clear up any misunderstandings and drops your booking that was confirmed, (a dog that's a sweetheart) last minute so you have to change around flights, reschedule your work just simply because they don't care about the pet or the client and that's a shame. It's heartless and I have never gone through this poor of customer service in any doggy daycare in all of Canada and the US before. Also, they prices are extremely high, nothing like ripping off the client. It doesn't matter if you have been a loyal customer A-1 Boarding has no problem turning their back on you when you need them the most!

Aug 16, 2018
We do all our grooming here and I have done boarding here as well. The staff is wonderful and are dogs are well taken care of. It is very clean and I can't say enough about the staff.

Aug 9, 2018
Had out cat there for a week...no issues...will definitely use them again.

Feb 2, 2018
Wonderful place to leave my little Roxy. I never have to worry about her when I use these services. The staff are always excited when I drop Roxy off and I know she is having a good time and getting lots of cuddles. It is so good to have peace of mind when dealing with our fur babies! Great grooming also. Thank you A1 kennels:)

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Opening Hours

Mon:7:30 am - 5 pm
Tue:7:30 am - 5 pm Open Today
Wed:7:30 am - 5 pm
Thu:7:30 am - 5 pm
Fri:7:30 am - 5 pm
Sat:7:30 am - 5 pm

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