Val's Magic Groom

PLEASE read this review before you decide to give this place a chance! I used this grooming service twice and I will NEVER EVER! EVER! EVER! come here again! Before my first visit I've asked around and read reviews. Despite the low ratings and the negative reviews I decide to give them a try. A, this place is very convenient. B, dogs can be difficult and I should not shut them down just because they might had a difficult one. First time was great consider my pup was pretty matted but the second time was just all kinds of wrong! Second time she wasn't nearly as matted as the first time. She came back with two cuts, untrimmed nails, uncleaned ears, shaved down to nothingness and still managed to be uneven. When I went to picked her up knowing that being a 10 months old pup she could be difficult at times I asked if everything was ok. However, I got no mention on the cuts and all the jobs that they weren't able to finish, and I was charged full $60 dollars!!! When I called back with no surprise Val the owner blamed it on my dog for being skittish. Did not apologize a word. She tried to tell me the redness is from the matts pulling the skin when CLEARLY is a small piece of skin missing!! I can't send pictures I have to bring my dog in so she can take a closer look to see what it really is. REALLY? WHAT COULD IT BE VAL?? WHAT COULD IT BE? My dog came out from your store that day, you were there! You are telling me without seeing the actual dog you can't be sure what it is?? Also not owning up your mistake and even lied to me when I asked if everything was ok that says a lot about your business ethics!! This is the lesson learned for giving such business a try. Never again!

I called and was told by a snarky woman they are only open 10-2! If your home phone number is also your business number, don't be a b*%@$ when you have an inquiring potential customer calling you.

Very professional service. My puppy Chow always looks great!

They are great. Professional and thorough.