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PetSmart

Name: PetSmart
Address: 1650 Victoria St E, Whitby, ON, L1N 9L4, CA
Telephone: (905) 723-4823
Price range: $$$

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4.2 Google Review

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1650 Victoria St E, Whitby, Ontario, L1N 9L4, Canada

(905) 723-4823 www.petsmart.ca/store-locator/store/?storeID=0934&utm_campaign=google-my-business&utm_medium=organic&utm_source=google

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Refresh Reviews 4.2

Kathleen Milton

Sep 16, 2018

Best PetSmart ever! Always excellent customer service and very simple returns! Never any questions asked or receipt trouble! This is Chihuahua Mylo 's favourite place to go!

Susan Schoenwald

Aug 30, 2018

I've been in there several times and I find them very helpful and they'll spend time with you explaining things so I really like that store I buy all my pet food there

Brittney Newman

May 20, 2018

If I could give this place a 0 starts I would. Went in there today to get my 3 month old puppy bathed and nails cut. Only his 2nd time getting groomed and I'm praying he's not traumatized after the horrible experience we had. I picked him up and the girl that did his grooming (Hayley) was being so rough with him trying to get his collar back on as he was excited and she was having a hard time. She was so frustrated with him she barely said a word to me before handing me his leash to go pay at the cash inside. Once I got into the car I noticed a red spot on his paw. She cut 2 nails so short she had made him bleed. There was blood all in between his paw and all over the bottom of his paw. I was LIVID. They never mentioned they cut him when I picked him up or anything. This on top of how she acted when I picked him up makes me cringe thinking about how she treated him when he was in there 😢 When I went inside to complain to the manager he was really good and compassionate, gave me my money back which I appreciate. But the fact this happened in the first place is ridiculous as he is just a puppy and I hope he doesn't have a fear of the groomers going forward. I shop at this PetSmart very often. I continue to buy their puppy books all the time to get free baths. I will NOT be returning to this location, nor will I ever get him groomed here again. And I will make sure I let everyone I know about the horrible experience I had here.

Heather KB

Jul 30, 2018

The older lady that works in the fish department has the personality of a stick. I have been in multiple times when she is working and if I ask anything she acts like I am being a pain to her. This one is closer to my home, but I much prefer going to the one at Taunton and Garden because the employees there are incredibly helpful and friendly.

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