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Refresh Reviews 4.3


Jun 19, 2019
Came in for Chinchilla food. I always stop to admire the beta fish, however this time majority of them were dead! 5 beta fish dead, at 3pm in the afternoon meaning nobody even checked on them the night before, or morning today. Manager was too coward to address me himself as i was taking a video of the dead betas in their small cups ROTTING! Was told I was making a scene. I had tears in my eyes stunned and almost didn’t know why to say. I understand corporate probably gets the fish really cheap, doesn’t value their little lives any less. Also doesn’t excuse the lack of care. Disappointed and hope to take this further to make some change. the manager was ROY! Sure your dogs like visiting this place, but THE CARE OF THE ANIMALS THERE LACK IMMENSELY

May 3, 2019
My Pup loves coming here, we haven't used the grooming section yet but maybe one day in the future. The staff make my pup feels welcomed when they greet and give him treats. Sometimes we like to just go there to train him to get use to the sliding doors and constant people. My pup had a small accident in the store because he is still potty training and the workers were very understanding. Defiantly recommend going here.

Apr 29, 2019
It’s a good place to get supplies but I have purchased at least 10 guppies over the last 6 months from here and they always die after a week or so. I have brought the fish back, got new ones and those ones die too. It is not my water because I have other guppies, that I got from my mother-in-law, are doing just fine in the tank.

May 25, 2019
The service I recieved from the owner himself was absolutely outstanding. He went above and beyond to find me the product I needed, and when he couldn't find that one, he found an identical one, cheaper, and contacted the other stores so I could obtain them. The kindness, care, and detail I recieved made this location my favourite location in Windsor. Thanks Roy!

May 19, 2019
Love bringing our dogs here. Very nice staff. Dogs love visiting always.

INDUSTRY BLOGS

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Tue:9 am - 9 pm
Wed:9 am - 9 pm
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