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Vanity Flair Pet Spa

Vanity Flair Pet Spa

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4.8 Google Review
Wasaga Beach, Ontario, L9Z 2B9, Canada
(705) 429-4242 www.vanityflairpetspa.com
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Google Reviews

Refresh Reviews 4.8


Jun 2, 2018
Always great service! My dog actually likes going to the groomers! I never have an issue getting an appointment in good time.

Jun 10, 2018
LuLu Wilson has been groomed here for a number of years now. Even though we have moved an hour away, we prefer LuLu to stay with the wonderful people here!

Feb 3, 2018
Our dog received his 1st Pet Spa experience and he really enjoyed it. Sharon was very helpful and has tremendous dog knowledge, explaining everything with recommendations. Picking up our dog I almost didn't recognize him, he looked so great with his new hair cut! Highly recommend Vanity Fair and Pet Spa.

Nov 14, 2017
Amazing customer service! I’ve been a long time customer of Vanity Flair. Sharon is so helpful with everything. Full of knowledge and always going above and beyond for the benefit of my dog! I will continue to bring my business to her for many years to come.

Nov 11, 2017
Customer service? I called to make an appointment for ‘any Saturday’, the reply was ‘any Saturday? Why not this one?’ I said that would be great, but I understand Saturday’s are usually busy, so I am open. I was told the groomer is always busy, so it didn’t matter. It was a Thursday & my appointment was CLEARLY booked for the upcoming Saturday - two days away. When we arrived the shop was closed. We waited and finally we were rudely asked what we were doing. When we stated we were there for our appointment, we were told we were wrong & that no one was coming in. Now, having been a business owner 2x over in Toronto, I can say the right thing to do would have been to apologize & offer to reschedule, a small discount for my trouble would have been nice too. Instead I was told I was wrong and that my appointment was not on that day - & I got it mixed up (nope, I wrote it down AND confirmed the time & date). We book the next Saturday with another groomer & figure it’s all over. Nope. I get a phone call from them telling me I am missing my appointment - I let them know that actually my appointment was mistakenly made for a day when the groomer wasn’t in and immediately the person starts YELLING OVER TOP OF ME. YELLING!!! Like the RUDEST, RUDEST treatment I have literally ever received from ANY establishment. Telling me I was wrong, carrying on about it ‘I was on holiday’ blah, blah, blah. I finally hung up. Here’s the thing, remember I mentioned being a business owner? The appropriate reply would have been ‘I am so sorry for the mix-up, would you like us to make you another appointment? Can we offer you a discount for your trouble?’ - EVEN IF I WAS WRONG! (I wasn’t, though - sure you were away, but the dolt who made the appointment, made a mistake - that’s your fault, not mine!). I would have appreciated the offer, returned to give them more of my money & wouldn’t be here writing a negative review. Instead, we found a new groomer. A nice one, because nice counts & the price is what I am used to (much less than this place). And that’s not the only negative experience I had at this business! I even went back after the first fail. THAT is definitely my fault!

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Opening Hours

Tue:9 am - 4 pm
Wed:9 am - 4 pm Open Today
Thu:9 am - 4 pm
Fri:9 am - 4 pm
Sat:9 am - 4 pm

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