Pet Valu

Friendly, helpful and knowledgeable staff. Great selection and variety. The owner is very knowledgeable and very helpful. Great experience shopping there.

great store! found everything i needed. the manager was especially nice, went out of her way to help me find everything i needed. big change from last time i was there about a year ago.

This Pet Valu store USED to be amazing!!! I have been going to this store weekly for many years. Since they were in the food basics plaza. And recommending it to others. I had met the owner many years back and wanted to support local small businesses. She was very knowledgeable and helpful. The staff in there Ashley and Savanna, and others were ALWAYS so helpful, friendly and knowledgeable. Which is why I chose to do business here rather than other places. Even though other places in town can be cheaper. These past couple weeks, I cannot say the same at all. The woman in there now is snotty, not friendly and doesn't seem to know much about any pets or the products they sell. All we have is a dog and a rabbit, and a crested gecko. Dog and bunny being very normal. I would expect an attendant in a pet store to be knowledgeable about what they sell. This has not been the case. No problem, I know my own pets, it's just nice to have some advice sometimes. Ashley is amazing with bunnies. Sooo knowledgeable. She has been a tremendous help to us with our bunny, she is the only one i trust now. She trims our bunnies nails and checks her teeth and over all health for us. Things my vet cannot even help with. Naturally we have built a relationship with her, and really she is the reason I continue to shop here. She is also knowledgeable on all the other products they sell. She has always been very helpful with recommendations for our dog too. This past week was a very frustrating one, as I had been in the store 3 times, looking for Ashley, as our bunnies nails needed trimming. The lady who makes the schedules, as she said to me, let me know when Ashley would be in next, as she was not there at this time , her regular time. Great, thank u , I will come back. I came back, once again with bunny, at the time she told me Ashley would be in, no Ashley. Was told she was sent home early. Was then given another time to come back with bunny, arrived, no Ashley. She was on the opposite shift I was given, by the lady who makes the schedules!!! Bunnies do not love the car, It is stressful for them! Each time dealing with this woman she was snotty! Not helpful at all. Sold me a harness that in no way was even close to fitting my rabbit. Anyways, I understand business changes etc. But if Ashley or the other helpful staff go somewhere, I will no longer be shopping at this location. There is plenty of choice in Cambridge, even close to home. I also am not one to complain at all, I would rather lift people up, but the service I have received from this place of business in the last couple weeks, has been terrible. Very sad for a Hespeler business! We really need them to succeed. Customer service is so important in a small town. I hope this business continues to prosper with it's changes. Unless it changes back to it's helpful friendly place to shop, I will not be bringing my business here.

Great store for all your pets needs. Reasonable prices.

This store has very knowledgeable staff and has awesome events like seniors day and is always super nice.