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Pet Valu

Pet Valu

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4.0 Google Review
10850 Yonge St, Richmond Hill, Ontario, L4C 3E4, Canada
(905) 884-3334 petvalu.com/location/2223
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Jul 30, 2018
Excellent service by the store management and the customer service far exceeded my high expectations and request! It's very evident that store cares and values their business with customers.

Dec 13, 2017
This store has changed ownership. The old owner used to offer delivery of orders over $100, so I called to ask if the new owners offered delivery as well. They said they do, but with a new policy: Instead of running my credit card over the phone, they told me I needed to come down to the store in person to pay for my purchase. Why on earth would I ask for DELIVERY if I could come to the store in person? That's just stupid. The new owner maintained that I needed to come down to the store, pay for my purchase, and then they'd deliver it to my home on another day. Which is just plain nonsense: why offer delivery at all if you're going to force people to come to your store in person anyway? With policies like this, I think this store is about to lose most of its clientele. If they do, it will be a deserved punishment for very poor customer service.

Oct 15, 2017
The staff are always helpful and friendly, making it a pleasure to come into this store. Vera is so lovely and has gone out of her way to help me many times, and the owner has kindly put in special orders for items for my cats. They have a good selection of toys, food and litter which I appreciate very much.

May 19, 2018
For 4 years I’ve been buying dog food in this store, they promos that the 13 bag is free, every time I collect 11 or 12 bags, the cashier say the owner have changed and now I need to start again. Out of principle I’ll buy elsewhere. Business like that has no right to exist....

Nov 14, 2017
Very good store with wide range of products. Extremely friendly staff and owners go above and beyond to help the customers. I will recommend this store to everyone.

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm
Sat:9 am - 8 pm

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