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Countryside Boarding, Grooming & Doggie Daycare

Countryside Boarding, Grooming & Doggie Daycare

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4.2 Google Review
1465 Trussler Rd, Kitchener, Ontario, N2R 1S7, Canada
(519) 696-3133 www.country-side.ca
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Google Reviews

Refresh Reviews 4.2


Jul 1, 2022
My boy Hydro likes going to Countryside. The girls are very friendly, and I think they like Hydro. 😄. I recommend this place, I have not had a bad experience with them, they know that my boy isnt the greatest among other dogs and they always accommodate. Will continue to bring my baby to them.

Apr 6, 2022
Terrible service and animal treatment! I brought my two small dogs in for nail trim. This was the first time my animals have been here. The groomer and front desk associated were both rude and unwelcoming. I am appalled at how rude and aggressive the animal groomer was, even shouting angrily “Relax!” and “Stop it!” with each little fidget. These dogs have never met her before and she was rushing and squeezing and shouting at them. Of course they’re scared. They’re small (-20lbs) and not difficult to handle. Zero compassion or affection for my animals. Disgusting. I was also overcharged without discussion. The groomer admitted that one of the dogs did *not need a trim. She inspected his nails and trimmed only a few. I then expected she’d charge me less since she hardly worked on him. Rather, front desk *overcharged me for both animals because they were “difficult” (which they were not!). I felt the groomer should have at least mentioned this to me, rather than waiting for me to question my invoice. They cheated me. Horrible customer service all around and poor treatment of my animals. We will NEVER return to this facility and I would not recommend this place to ANYONE. This makes me distrust the entire facility for boarding and veterinary care. DO BETTER!!!!!!

Jul 20, 2022
The two stars are for the staff, very nice and polite. Before booking here I read all the reviews and should have put more stalk in them. I booked my 2 dogs in for boarding for 2 weeks, first week was Tuesday- Friday, I had to pick them up for the weekend (I don’t believe they have weekend coverage). I was to bring them back the following Monday for the week, unfortunately my dogs had symptoms of kennel cough before they could return. When I called to inform them about the kennel cough I was told that they haven’t heard of any other cases at their facility, when my dogs haven’t been anywhere else. They did however offer to take them but they would have to be quarantined from “the pack” (Appreciated), at least we could have continued with our plans. I don’t normally like to post negatively about a business, the reviews are factual and now both of my dogs are sick, lost out on my original vacation plans and spending much needed family time at our cottage this coming long weekend…..

Jun 28, 2022
My dog loves it there. We always feel comfortable that our dog will get a vacation while we're on vacation. He's a very active husky and sleeps for 2 days when we get him back

May 10, 2022
Excellent place! Daisy had a blast! This was her first time at a kennel but she will go again soon!

INDUSTRY BLOGS

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Opening Hours

Mon:7 am - 7 pm
Tue:7 am - 7 pm
Wed:7 am - 7 pm Today
Thu:7 am - 7 pm
Fri:7 am - 7 pm
Sat:8 am - 4 pm

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