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Big Al's Aquarium Supercentres - London

Big Al's Aquarium Supercentres - London

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4.1 Google Review
920 Commissioners Rd E #Suite #112, London, Ontario, N5Z 3J1, Canada
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Jul 16, 2018
Knowledgeable staff. Great customer service and all around great experience at this store. The staff are always willing to go above and beyond for the customers which I have found particularly helpful. One of my most frequent purchases is the dog food they carry and I have to say I am so incredibly thankful that they do because my dog cannot eat anything else due to a number of allergies. Keep up the good work! 😊

Jul 16, 2018
Big Al's has always had acceptional customer service and friendly staff every time I've gone in. I purchased a large 75g aquarium set up and the price was far cheaper than what I was quoted at other aquarium stores. The staff are all very helpful and knowledgeable when it comes to care and upkeep of fish and always willing to help me find the right food/tank supplies. Good job guys!

Sep 17, 2018
UPDATE: My issue was resolved quickly with the utmost professionalism. couldn't be more happy most companies wouldn't go out of their way like this. Poor customer service. manager is a know it all and degrading to other people in the hobby. Also I bought 4 neon tetras there and they had ick now one of my tanks is sick. I bet if they see this they wont do anything about it.

Jul 27, 2018
The quality of the fish has dropped dramatically, the choices of in-store aquariums are priced too high - they pressure you to buy a package or wait. As many have stated the "new store" at commissioners and adelade has a young staff who seemed to be more interesting in having fun and flirting with each other than serving the customers. I was viewing the tanks while 3 staff members laughed and joked at the front . Not a big deal but when a women with her small child asked for help and was told "in a minute" and then giggles were heard from the group I knew this was not the old "Big Als" and I would not be returning. I eventually came over a couple of isles to help because I had heard the question the child was asking and had some knowledge of the species. Eventually a staff member came to the back still laughing from whatever was so funny and treated us like we were interrupting the fun. Never go back

Sep 17, 2018
I like big al's. I would like to see the female turtles taken better care of. Their shells are unhealthy and I would be happier knowing the staff cared about their health and longevity. Please

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Open Today
Sat:10 am - 6 pm

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