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Big Al's Aquarium Supercentres

Big Al's Aquarium Supercentres

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4.1 Google Review
3300 Rutherford Rd, Vaughan, Ontario, L4K 5Z2, Canada
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Aug 13, 2018
Best Aquarium store for Marine and Freshwater livestock selection in ALL of Canada...Hands down Manager Randy and his staff in the livestock dept always keep things super clean, tidy. The service and smiles you get here is superb and the try their best when it's crowded on weekends with people just window shopping and entertaining their kids. A++ rating!!

Sep 26, 2018
Best Big Al’s in the GTA, trust me I been to all of them. Great selection of fish and staff is very knowledgeable. The store is always clean, organized and fully stocked.

Sep 16, 2018
Very helpful and full of good information. I know our first tank is going to be a winner. Thanks all.

Jul 8, 2018
I will never walk in this place again!! I was walking around the store looking for some accessories for my fish tank. I wandered for a good 15-20 minutes before someone helped me. I was approached by the fish manager (average size, bald ish, brown ethnicity) and boy do I wish he never crossed my path. I don’t know why he was so rude to me, all I did was ask him a few questions/advice and he was treating me like a joke and almost insulting me! Everything I tried to say he cut me off as if I was completely stupid, he insulted my choice in purchases, and made me feel like I wasn’t wanted. I suggest you get rid of this gentleman before he takes your store under. I had 150$ with of items that I literally put back and walked out, you just lost a sale and a good customer

Apr 7, 2018
I am sitting in the parking lot outside Big Al’s. My family just spent nearly a half hour here looking at fish to purchase our son for his birthday. When we had made our decision we couldn’t find an employee to assist us. I went to speak with the girl at the front and was told “someone should be in the back”. There was a young guy walking around on his cell phone but didn’t know he was an employee until we decided to leave. We said we were disappointed with the lack of service and the young guy that had been on his phone stepped in behind the counter. I said I didn’t realize he worked here and he said “yup”. My husband then asked for the owner’s name and contact information which after several attempts we got his name. But no phone number. In the middle of speaking with him he turned away to answer the phone completely disregarding our conversation. I said he was being rude and nobody offered to help and he said “ you should have asked”. I did. A few times. We will go somewhere else.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 6 pm

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