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Pet Valu

Pet Valu

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3.5 Google Review
1410 Major MacKenzie Dr W, Vaughan, Ontario, L6A 4H6, Canada
(905) 832-9783 petvalu.com/location/2302
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Google Reviews

Refresh Reviews 3.5


Aug 24, 2018
Great pet store, excellent customer service, large selection for dogs and cats. Very knowledgeable staff, I always try to all of my cat food from this list location. My cat just tried her new salmon and potato cat food and she loved it , great suggestion from the staff.

Apr 19, 2018
very unsatisfied with my experience at this location. I came into pet valu looking for some suggestions for all natural dog food for my dog. When I walked in this girl was working with dark hair with a nose piercing, she never asked if I needed help. I had to walk up to the counter and ask for help. Not even to mention she didn't have proper knowledge on the dog food selection. I felt so frustrated that I walked out and left the store. I ended up going to the pet valu on Major Mackenzie and Jane, much better customer service!! Terrible customer service from this individual. Never returning again.

Feb 27, 2018
I went there a few months ago to buy a treat for my puppy. I picked a pressed bone and when I looked inside the package, there were bugs in it and they were alive. I never went back there.

Mar 22, 2018
Great store! The young girl with brown hair was very friendly and helpful!

Jul 25, 2017
Bad owner. Yesterday I went this store to return dog bowl I bought same day at Centre and Bathurst branch but the owner refused. Actually the owner wasn't at the shop, the lady at the cashier called the owner to get permission but owner refused with sanitization issue. Since that bowl was little bit challenging to my dog as bowl was for fast eating dog. The shape of the bowl was not ordinary. So I double checked if I can return it in case of my dog can't eat with that bowl. It is only $17 one but Cente branch didn't have enough selections for me to choose, that's why I decided to buy another one after returning it. I bought 2 bowls at that bad owner store which is Major Mackenzie branch and had to visit Center st. branch to return it. The centre st. branch refunded me with pleasure. I told them this story and they told me that it's nit acceptable. At the back of the receipt, there was return policy. With receipt and original packaging, return or store credit is allowed. I bought 2 bowls for about $30 and needed store credit but had to buy as that branch had fancy bowl that my daughter would like. I felt bad by buying 2 bowls at bad store by returning original bowl to good store. I'm going to keep every proofs as always negative reviews deleted by google or yelf. This is all true and let you know when you buy food bowl. How can possibly know without trying with actual dog when I buy bowl for slow eating.

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm Open Today
Sat:9 am - 6 pm

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