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Bones Pet Boutique

Bones Pet Boutique

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3.4 Google Review
Burlington, Ontario, L7P 3P5, Canada
(905) 336-7338 www.bonespetboutique.com
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Google Reviews

Refresh Reviews 3.4


May 1, 2018
Knowledgeable staff. Didn't push sales since it didn't fit for my geriatric dog with some health issues. I appreciated that.

May 10, 2018
The ladies there are very knowledgeable and give valuable information. Good prices and overall great product's

Mar 26, 2018
We have been spending $200 a month at Bones for at least 5 years, our family loathes the monthly trip. My wife was 9 months pregnant and they would not help her load the car. Terrible customer service. The only reason we sourced our raw food from this store is the proximity to our house. We found a new raw dog food source, thank god i do not have to go to Bones any longer.

Aug 23, 2017
This review is reflective of many customers experiences I have read. I'd rate this business a 0 if possible. I walked into the store hoping to have some guidance on choosing a raw meaty bone for my dog that I had with me. 1) The lady did not greet myself OR my senior dog- It gave me the impression she doesn't even like animals 2) She was snappy at me when I asked where to find certain items. There is an AMAZING raw pet food store in Burlington that I have given my business to on Walkers Line. I will not spend a cent more at this store.

Sep 5, 2017
This is the second time I have visited this store leaving disappointed in the customer services, client approach and lack of pet friendly atmosphere. Firstly, the woman who met me at the door, didn't even glance at my dog whom I brought into the store- she didn't acknowledge her, pet her, ask her name or offer her a treat. I am not your customer, my dog is. I find it discouraging a business tailored for dogs has employees that doesn't make my pet feel welcome. Secondly, the employee was short, rude, quick to lead me to where she thought I needed to be without asking me any questions about my dog's current diet, or her needs. I felt ushered to buy what I needed and get out. She was not friendly- this is yet another reason I will not be returning. I am educated in my dog's health and needs. I felt pressured to change what I do for her, and like a nuisance for entering the store. I will not be returning here nor will I recommend your store to anyone. There is another raw pet food store in Burlington, Back to the Bone, who has friendly staff and owners, welcome my dog with open arms, and are ALWAYS willing to have conversation about my dogs needs.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 7 pm
Wed:9 am - 7 pm
Thu:9 am - 7 pm
Fri:9 am - 7 pm
Sat:9 am - 5 pm Open Today

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