Thank you for the excellent customer service experience at your store on March 8th at 6:30pm. I had a flat tire earlier that day and came in after work to have the flat tire fixed. They were busy and asked me to come back at 6:30pm. I did return back at 6:30pm and they were awaiting my arrival.
When the tire went flat, I had to put the spare on and had the flat tire in the back of my minivan. I was hoping that they could repair the flat tire and put it back on the minivan. I asked them just to put the spare tire back in minivan, and I would put it back under the van the next day..in the spare tire holder that lowers from the vehicle (a real pain).
They were able to repair the tire, and as asked put it back on the minivan for me...but they also put the spare tire back in the holder for me and then apologized for taking a bit of extra time to do something extra. It had been a very long day, so it was very appreciated for them to go above and beyond to repair, replace and then stow away the spare tire.
All this great service could have come at a price but I was only charged for the repair of the tire...What a way to win over customers...excellent service
