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Pet World

Pet World

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1.9 Google Review
100 Bayshore Dr, Ottawa, Ontario, K2B 8S8, Canada
(613) 721-3888 petworld.ca
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Sep 5, 2018
This store sells sick animals and are completely overpriced!! I recently adopted two rats from this pet store and the only reason why I did was to rescue them from the horrendous conditions they were living in otherwise I would have never given Pet World my business. They were living in the tiniest little transport container with absolutely no enrichment or hiding house. They barely had enough room to walk around. We went everyday for 5 days to see if they had been moved somewhere more size appropriate but they had not so I bought them to relieve them of their stress. They were overcrowding their store just to make more money without the animals well being in mind. They were noticeably depressed and they were sick with respiratory infections. They were also living on pine wood shavings which is toxic for rats respiratory systems. When we asked a store associate why they were using pine wood shavings for rats bedding she replied "Our boss put them in there" so obviously the owner or manager doesn't care about the health or well being of the animals they have. As you can see from the photos, they were in a tiny container which was inside a larger enclosure. The reason why they weren't in the larger enclosure was because it had mice in it. This was incredibly stressful for both the rats and mice because the two species don't get along together. The store associate also told me they were both male but 2 days later, to our surprise, we discovered that one was actually a female and pregnant. I have also had to take them to the vet for horrible respiratory infections which they are currently on medication for and might possibly have to be on medication for the rest of their lives. Don't EVER buy from Pet World, they couldn't care less about the animals that they are selling and only care about money. The owner and manager are HORRIBLE people. Pet World you should be ashamed!

Jul 11, 2018
Update: I just got a call from the store manager who quote on quote said “I don’t believe what you are saying”...!!!! And offered me a replacement at half price. These people are ridiculous! I will absolutely not be giving them more money. DO NOT GIVE THESE PEOPLE YOUR MONEY. The star rating speaks for its self. DO NOT GIVE YOUR BUSINESS TO THIS STORE! If I could give -10 stars I would. I love fish. As much as other people love their cats or dogs. I bought a king beta (beautiful creature) fish at this location, and it died 8 days after buying it! I’ve had 3 of these in the last 5 years and got two of them around the same time and one a year later. Let’s just say I’ve been through the whole care process before. I called the store about 5 times before someone finally answered me, took my info down and said a manager would call me back. Please mind that the employee asked me to “keep the dead fish as proof until I get a call back from the manager”. 2 days go by, no call from a manager so I call back. Person takes my info down again, but this time tells me that the manager won’t be there until another 8 days!!!! Keep in mind that I’m a fish creature lover, who’s kept a dead fish on top of my fridge for 10 days now!!!! At this point I had lost my mind. I work in a hospital and I can’t stand treating another living being in this way. I have a very busy schedule due to the work I do, so I’ve tried to call the store every other day and I just keep getting told the same dance. It’s now been 3 weeks of this joke, still no call from the manager, and employee PROMISED to call me back herself today and hasn’t... the fish has completely decomposed. I’m ashamed I’ve kept it dead for this long. This absolutely broke my heart. The worse thing is, if this was a cat, dog or even a bird, the situation would be treated differently!!!! DO NOT GIVE YOUR BUSINESS TO THIS STORE! THEY DO NOT CARE ABOUT THE WELL BEING OF CREATURES ON THIS WORLD, AND THE REST OF THEIR 1.6 STAR RATING AGREES WITH ME. HORRIBLE PEOPLE! THEY SHOULD BE AUDITED!!!!!

Sep 22, 2018
I agree with every post out here on the health of these animals in this store! I purchased two Netherland dwarf bunnies, they were so skinny and so under nourished! These bunnies I bought are now up to awesome weight, but funny, one is not a dwarf bunny, it is actually a rabbit!!!! This place did not care if I had ever owned any animals before, they were so glad to just sell them to me at a price I know was well beyond what they were worth! Youtube is a great place to expose these kind of places!

Sep 9, 2018
I'm concerned about the animals on display. One rabbit had a visible injury under its ear. Also, there were a number of puppies on display, one of them was particularly tiny, and was shaking due to the cold. Staff needs to better monitor the health of the animals.

Jun 18, 2018
The animals looked so skinny. They had no food or water in any of the cages !! I was really disgusted by how they seemed to be handled. The bunnies had no toys, i own a rabbit and i know that they always need food and water around. You cant leave them without. Ever. They have no fun in there it looks so cruel. I just wanted to buy them all and send them to good homes. Me and my friends were really mad. Never giving a penny to them.

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm

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