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Gateway Pet Memorial Inc

Gateway Pet Memorial Inc

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4.2 Google Review
170 Southgate Dr, Guelph, Ontario, N1G 4P5, Canada
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Sep 28, 2023
My experience with Gateway has been a very positive one. I have learned a lot in the last week about what your choices are when a pet crosses over the Rainbow Bridge. I had no idea the services available regarding the aftercare of losing a pet. They took great aftercare of my dog, and the choices I made. She was received back in a beautiful package a week later and I’m so happy to have her home. I will use them again in the future and have and will recommend them to others.

Sep 13, 2023
After losing my beloved Tasha after 14.5 years, I entrusted Gateway with her remains to cremate and create a beautiful custom ceramic urn of her. Even though it was going to take additional time to do this, I believed that it was worth it for my sweet girl. When I received the call from my veterinarian's office that my package was there for pick up, I was sad but excited to have her home. I was not disappointed. Tasha's remains came back to me beautifully packaged and the custom urn came out perfect. she was transformed back to a puppy with wings. The cremation certificate is a nice touch. I love it so much and will cherish it always. I highly recommend Gateway to anyone who has lost a pet and would like to honour them in a beautiful way to cherish forever. Thank you!!!

Jan 5, 2023
I lost my beloved Oreo suddenly on December 20th. He was 16, but with me for 14 of those years. So he was a very huge part of our family. The loss is still being felt like it was yesterday. Gateway was suggested by the emergency vet I took Oreo to. It's such a huge decision to trust your fur baby with a pet memorial service. I wondered, and am hoping, that I truly got my baby back. Oreo came home today. ❤️ His cedar box was inside a beautiful velvet pouch, and his actual ashes are in a silk bag. It was touching to see causing a meltdown while I sat in my car. I really hope it's him in there. Thank you for the care that appears to have gone into preparing him to come home.

Mar 24, 2023
I have always defended gateway even when I have gotten far below standard products or service because of the type of work they do but at this point I can't ignore the red flags anymore. I had two pets pass away in the matter of 5 months last year. Gateway was nice enough to cremate one of my exotic and unusual pets in which I feel most places would decline. So thank you. But I received the silver pendant. It is about $200. It broke due to no fault of my own after 27 days of wear and I lost some of my pets ashes. One of the representatives didn't get back to me and the other was amazing. It still took a while to get sorted. They did refund the product and my $20 identical one I bought off Amazon is amazing and way better quality. I also got a photo box urn which is 200+ on top of the 300 cremation fee. I noticed it was poorly made with some nicks but ignored the defects because it was exactly the type of urn I wanted. I now have my second pets urn back. Same photo box and after taking off the protective film on the plastic photo cover, it's very clearly scratched and very uneven. Prices don't match quality is one problem but the lack of care for a product that contains cremation ashes of a loved one is another level of low. I'm done defending gateway, I've tried to be nice but there is no excuse for me spending $1600 last year and have an issue with the quality of every since product I got back. I will say that the customer service is always beyond nice and easy to get a hold of. They even contacted me for more details on my bunnies paw prints which was not expected but above and beyond. Update: went down to one star..got my very last order from them. I have about 5 paw print moulds from them and they are all the same size and same species. Today I got two moulds back. One of them is 1/5 the size. I have no idea why they would change this up. The lack of consistency is ridiculous and now me trying to display them is going to look stupid with one that's not like the others in size. Oh also $30 for a small one inch shaving of fur just proves you don't care about people's pets. That's insane. And it's just thrown into a tiny piece of plastic. What am I supposed to do with it.....

Nov 17, 2023
Absolutely ridiculous prices and I was not given the prices until after my pet had passed and was out of my hands. Definitely seems like prices were hidden so I had no other option. Charging 30 something for a small hair clipping? Seriously? Make sure you get hair clippings, paw prints, and nose prints before you send your pet off because this place will screw you. People are grieving and going through a horrible time losing their best friends and the only thing this place can do is offer unaffordable options and rip you off. The absolute only reason I put two stars is because the lady I spoke to on the phone with was compassionate and caring when I said my pet had passed and because some options (if you can even afford it after cremation, vet bills, and anything else) are quite nice. Stop using people's pain and grief to make a quick buck or at least offer some options that people can actually afford.

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