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Lonesome Kitty Feline Hotel

Name: Lonesome Kitty Feline Hotel
Address: 2698 Dundas St W, Toronto, ON, M6P 1Y2, CA
Telephone: (416) 536-4694
Price range: $$$

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2698 Dundas St W #suite 1, Toronto, Ontario, M6P 1Y2, Canada

(416) 536-4694 lonesome-kitty-feline-hotel.business.site

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Louise Fox

Apr 18, 2018

I have been using the services at Lonesome Kitty for about six years both for grooming and pet sitting for an extremely alien unsociable often vicious rescue Persian cat Mr. Cyrus and a dominant Yorkshire Terrier. I couldn’t and wouldn’t leave either one with anyone else. Michele is very knowledgeable about animals and is the only person who has been able to establish a rapport with Mr. Cyrus besides myself. Even my vet suits up when dealing with this cat as he strikes and bites for no reason. Mr. Cyrus has had a full groom with Michele including a lion cut at least a dozen times. He has stayed at the hotel for 3 weeks on more than one occasion and comes home in excellent condition. I have peace of mind because I know he is in good hands. I have often called Michelle regarding various pet related health and behavioural issues and value the suggestions and advice she has given me. She is very professional and conscientious. The products she sells are also very good. I appreciate the kindness my pets receive and the peace of mind I have leaving them in her care.

Viviane Ponti

Apr 18, 2018

I have come to Lonesome Kitty on several occasions and there is no better place. The place is very clean, well managed and the best thing is that it is owned by someone who loves pets. She is very committed to her own pets as well as her clients' so I'm always relieved to know I can safely drop my cat there for grooming or for a hotel stay and know that he'll be cared for and loved. This is a great place and the pets facilities are spacious, clean and nice. Lots of space and a backyard too if you have a dog.

Laura Plant

Sep 21, 2018

Never even got to use the services. The woman that i dealt with over the phone was very negative and did not really reassure me my cat would be in good hands. She seemed as though i was putting her out. Not sure what her problem is but she just lost the company some money and judging by these reviews, i see im not the only one to experience this. When i asked if i could come in saturday at noon (as that was a convenient day for her)she paused and said "...uh well you know i dont want you not to show up" uhhh ...why would i not show up? Lol what a bad representative for the company.----update since owner responded: Your lack of professionalism comes through in your argumentative responces to would be clients, especially when you blatantly lie 1 eg. I specifically asked for a noon appointment. Also why would anyone spend time creating a chain of negative reviews? Your problem could be so easily fixed if you took a class on customer service and possibly learned how to speak on the phone properly. Instead you waste your time posting condescending and snotty responces. 20 years ago is not today,so good luck.

Chunky Bunny

Aug 21, 2018

I do not usually leave reviews without using a service but holy Geez this woman was rude. My friend and I were sitting here looking at each other in disbelief. I called with a few questions since we both have Maine Coons that have never been groomed one is older the other is aggressive. I called to find out about different cuts and and how they handled cats with issues or scared. Her answer to everything was "we groom alot of cats we know what we are doing " her tone was annoyed and condescending..I asked about a teddy bear cut something I had seen while looking at cat cuts (I have never had a cat groomed I know nothing ) however instead of being professional she commented like I was stupid and the only cut for the cat is lion cut and she knows because she grooms hundreds of cats. maybe if you get past the crazy cat lady attitude they do a good job but her professionalism sucks and for that I won't be using the service.

Julienne Bay

May 16, 2018

Whoever works here needs to learn phone manners. It was very unpleasant. I cancelled my appointment. p.s. The person says the person with the same IP address is leaving all the bad reviews. That's clearly not true. That just shows what kind of customer service you'll receive at this place.

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